Documentation Specialist
Tandym Group
A financial services firm in Florida is seeking a highly motivated Documentation Specialist to join their team in Pensacola.
About the Opportunity:- Shift: Day
- Schedule: Monday to Friday
- Hours: 8am to 4:30pm
- Setting: Hybrid (3 days a week onsite)
- Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
- Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
- Conduct research and preparation of reference material
- Ensure effective management of projects from inception through implementation
- Identify, communicate and resolve technical, tactical and operational project issues and risks
- Maintain documentation library to ensure currency of processes
- Provide training to end-users in the use of electronic manuals and reference material
- Review proposed policy and procedure changes for technical adequacy, completeness, compliance with regulations
- Interact with various sub-teams to determine user requirements and specifications
- Organize policy and procedures according to set standards
- Recommend strategy for communications
- Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
- Write online reference material, instructions and communications
- 1+ year of related work experience
- Experience in composing correspondence that adheres to grammar and the client writing style and standards
- Experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Experience in researching, compiling, and documenting data, business processes, and workflow
- Experience in working and participating in cross-functional, multi-dimensional teams and projects
- Working knowledge of PC and web/internet-based technologies e.g., HTML, trends/issues, management editing/authoring tools, and development
- Basic skill in capturing and translating processes and requirements into easily understood terms
- Basic skill exercising initiative and using good judgment to make sound decisions
- Basic verbal and written communication skills
- Effective organizational, planning, and time management skills
- Associate's and/or Bachelor's Degree in Communication Studies or the equivalent combination of training, education, and experience
Vacancy posted 1 day ago
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