REL Documentation Specialist

Job Title: REL Documentation Specialist

Location: Hybrid reporting to Pensacola, FL

Pay Rate: Open to Both C2C and W2 options

Position Type: Multiyear Contract

Description

To support the organization by participating in the development and follow-up analysis of policy and

process updates. To provide end-user support for manuals and the organization. Works under

general supervision with limited discretion. Develops alternate course of action based on precedent

or policy. Perform moderately complex/varied tasks with moderate impact and limited latitude.

Responsibilities

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

• Conduct research and preparation of reference material

• Ensure effective management of projects from inception through implementation

• Identify, communicate and resolve technical, tactical and operational project issues and risks

• Maintain documentation library to ensure currency of processes

• Provide training to end user in the use of electronic manuals and reference material

• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations

• Administer and Develop eNet content

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Ensure clear, concise and effective communication of material

• Interact with various sub-teams to determine user requirements and specifications

• Organize policy and procedures according to set standards

• Recommend strategy for communications

• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

• Write online reference material, instructions and communications

• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment

• Experience in composing correspondence that adheres to grammar and writing style and standards

• Experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Experience in researching, compiling, and documenting data, business processes, and workflow

• Experience in working and participating in cross-functional, multi-dimensional teams and projects

• Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development

• Desired - Working knowledge of the organizations products, services, programs, policies and procedures

• Basic database and presentation software skills

• Basic skill capturing and translating processes and requirements into easily understood terms

• Basic skill exercising initiative and using good judgment to make sound decisions

• Basic verbal and written communication skills

• Effective organizational, planning and time management skills

• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

Ref: #851-Rockville-S1

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.