Medical Office Supervisor

Job Description

Job Description

Job Summary

Surgical practice is looking for a office supervisor to oversee the day-to-day operations and staff at its multiple offices. This person will actively promote high levels of patient relations and customer service in a cost-effective manner, as well as demonstrate and guide relationships among staff that promote professionalism and respect. 

In this role, you will coordinate all administrative duties and office procedures, ensuring the workplace operates smoothly and efficiently. Your responsibilities will include scheduling meetings, paying invoices, negotiating with vendors, and maintaining office equipment. The ideal candidate is highly organized with excellent verbal and written communication skills and the ability to implement systems and procedures.

Candidate Experience: Previous staff management and office operations experience in a large healthcare / medical group practice setting. Overall awareness of medical record keeping, insurance pre-certification, coding, reimbursements and insurance company relationships. Successful candidates will be professional and self-motivated with a strong multi-tasking capability.

Primary Job Responsibilities:

Administrative:

• Manages daily operations of the office, coordinates and delegates the work activities and schedules of staff.
• Works with staff to develop and implement common clinic operational policies and procedures for records, forms, scheduling/pre-cert processes, etc.
• Administers practice policies and procedures in a consistent and timely manner.
• Recruits, hires, trains & cross trains, provides orientation for and supervises assigned clerical and clinical personnel in practice facilities and maintains proper staffing levels.
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions when needed.
• Conducts office meetings and seeks opportunities for continuing education for the staff as needed.
• Ensures that office space, supplies, and equipment are provided and maintained appropriately for medical staff and patient care.
• Embraces and promotes the use of appropriate technology to streamline and improve operations.

Financial

• Manages internal billing process and coordinates with external billing company
• Manages accounts payables

Patient Care:

• Manages patient outcome tracking initiatives.
• Maintains strict confidentiality of personal health information following HIPAA policy and government regulation. Maintains and supports patient confidentiality among all staff members and outside contacts.
• Monitors and reports key performance indicators as identified by practice management team.

Education: Bachelor’s Degree or Associate degree or equivalent work experience Health insurance offered as well as paid time off and sick days.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Office management in a healthcare setting: 3 years (Required)

Work Location: In person