Assistant Branch Manager

Description Essential Functions and Responsibilities Maintains excellence in customer service, receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and company policies and procedures. Helps to develop, guide, coach employees to continually provide the highest level of customer service to retain customers along with increasing new business. Assist in identifying, developing and coordinating training and cross training for team members to maximize profit and process improvement efficiency. Assist in overseeing employee payroll time reporting. Approving timecards as needed before submitting to Corporate. Aids in direct supervision of all warehouse personnel as well as with performance reviews and constructive discipline. Develops, works with, and maintains relationships with all Austin Hose departments to identify and resolve problems for efficiency gains along with maximizing profitability. Responds to and addresses customer complaints timely along with resolution to prevent issue in the future. Develops relationships and communicates with Sales to proactively grow sales while maximizing profits and discuss customer service achievements or concerns. Ensure a clean and organized facility (warehouse, shops, break rooms, bathrooms) and equipment and vehicles are properly maintained. Personally, follows and ensure all employees adherence to all company policies/procedures and all are familiar with company manual. Develops working relationships with vendors to ensure Austin Hose receives exceptional service and response time for request on quotes, order processing, expediting and pricing. Actively promotes all Corporate and HR initiatives and ensures compliance in all recruiting and discipline processes. Review open/back-order reports to identify customers are receiving their product in a timely manner. Assist as needed to approve purchases for office supplies and service needs for warehouse. Maintains a current working knowledge of regulatory and company operating requirements and coordinates activities with regulatory agencies, other company departments and customers. Enforce all company safety requirements and policies. Willingness to be flexible, including working overtime and performing responsibilities not specifically identified in the job description and assuming new responsibilities for the betterment of Austin Hose. Requirements Bachelor’s degree in business/management with 2 + years’ experience (or) a high school diploma with 4+ year’s proven experience. Leadership skills and ability to manage staff. Strong decision making and problem‑solving skills. Ability to use MS Office, proficiency in MS Excel and basic understanding and navigation of Prophet 21 setup and maintenance. Familiarity with pricing scheme and suppliers. Ability to communicate in a clear, concise, understandable manner and listen attentively to others, understand material, and provides instructions to associates. Strong verbal, written, mathematical and interpersonal skills. Ability to maintain a good working relationship with co-workers, supervisors, management and various personnel. #J-18808-Ljbffr