Supplier Relationship Manager

Supplier Manager

Randstad Enterprise operates in 70 countries, across 360 RPO programs and more than 800 managed services programs. We have US$ 11.8 billion spend under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability, and flexibility - all with an eye on a company's future business and talent needs. Randstad Sourceright is a truly global company and so are our clients.


Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Our experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO), Statement of Work (SoW) and Blended Workforce Solutions. Randstad Sourceright offers global solutions and working for a multi-country organization means working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a proactive mindset.


job context and purpose

Supplier Manager


The Strategic Supplier Management (SSM) team at RSR is a group of over 40 professionals across North America, EMEA, and APAC. Our mission is to connect our clients with the best talent and services by strategically managing our diverse supplier network. We leverage RSR's extensive global client portfolio and significant spend under management to connect client needs with optimal supplier capabilities.


As a Supplier Manager, you'll be at the forefront of delivering exceptional supplier management services for a varied client portfolio. You will be instrumental in developing and executing strategies for contingent labor, Statement of Work (SoW), and permanent hiring within your assigned programs. This role involves close collaboration with all pillars of the SSM team; other members of the Strategic Implementation Management Services group (SIMS) ; Delivery teams; and key client stakeholders in Human Resources, and Procurement. In addition, you will also play a vital role in managing relationships with existing third-party agencies and SoW providers, working hand-in-hand with our in-country teams. Beyond day to day management, you'll have the opportunity to lead or support key client and supplier initiatives, including strategic planning for new program implementations and transition plans for new Randstad solutions. Post 'go live,' the Supplier Manager will partner with operational colleagues to identify and drive initiatives such as optimization, cost analysis, and supplier performance reviews, ensuring best-in-class supplier management across all programs.


your responsibilities

Supply chain:

• Collaborate with the Contracts Manager to negotiate and secure supplier Agreements.
• Oversee supplier performance within assigned programs to ensure adherence to MSP or SoW solution responsibilities.
• Act as a strategic partner to operations, co- developing innovative supply chain strategies.
• Engage directly with Tier 1 providers to foster strong partnerships.
• Conduct comprehensive financial & quantitative analysis to measure delivery quality, timeliness, and supplier operations.
• Advise on supplier management best practices for assigned MSP and SoW clients.
• Drive transformational cost optimization initiatives.
• Cultivate strong relationships with key client stakeholders, building influence and trust.
• Proactively consult with Delivery teams on continuous improvement initiatives across all aspects of supplier management.

Supplier Negotiation

• Negotiate cost effective supplier charges on behalf of RSR and our clients, focusing on impactful cost-saving initiatives.
• Plan and execute supplier tender processes where appropriate, including preparing all necessary communication and proposal documents for submission by suppliers.

Supplier Performance Management

• Continually review and adapt supplier terms to align with current market conditions, driving change and continuous improvement.
• Establish and utilize supplier (and client) dashboards, scorecards, and surveys for high level supplier performance management.
• Coordinate with Delivery teams to optimize Randstad's supplier base and resolve operational challenges.
• Support the development and implementation of best practices for improving supplier engagement and performance.
• Conduct and lead regular business reviews with internal program stakeholders and clients to establish strategies for meeting business requirements.

Implementation management and Seamless Supplier Transition

• Provide input to implementation plans, including timelines.
• Successfully deliver against all SSM tasks and milestones within implementation plans.
• Lead new program implementations and drive supplier strategy in consultation with clients and Delivery.
• Consult and advise key client stakeholders on supplier best practices and adoption approaches.
• Manage the transition of supplier contractual relationships from clients to RSR in connection with new implementations. This encompasses aligning with clients on supplier transition plans (i.e. identifying existing suppliers who add value and should continue to support program(s), preparing supplier communications, and serving as a point of contact for supplier contract inquiries.
• Work closely with RSR Delivery and Contracts Manager to navigate supplier legal questions and resolve concerns.

Supplier Identification and Analysis

• Collaborate with Delivery Managers and Supplier Relations Managers to propose alternative recruitment solutions when current activities are unsuccessful, reporting findings to client(s).
• Analyze client skill profiles to inform future supplier requirements for assigned accounts.
• Liaise directly with RSR Delivery Managers to analyze evolving third party supplier needs.
• Build strategic relationships with key agency and SoW suppliers supporting assigned programs.

• Support client implementations and expansion activities including data collection and validation.

Skills & Experience You Bring:

• BS/BA in a related discipline or an equivalent combination of education and experience.
• 7 - 10 years of experience in the staffing industry.
• Proven experience in MSP and SOW supplier management.
• Strong analytical skills with a demonstrated ability to interpret complex operational, regulatory, and business information to draw clear conclusions.
• A strong customer focus, coupled with exceptional customer service and problem-solving abilities.
• Excellent communication, interpersonal, and organizational skills
• Proficiency with Google Suite and Microsoft Office tools (Word, Excel, PowerPoint).
• A process-oriented mindset and a deep understanding of MSA and SOW contract language, data analytics, and supplier relationship dynamics including commercial, legal, and operational constructs.

Salary Range: 110,400 - 165,600

What's in it for you:

• Largest global staffing leader
• Competitive salary + bonus
• Excellent benefits package - medical, dental, vision
• Generous PTO policy earned from day one
• Education and professional development
• Rapid career growth
• Retirement savings and security
• Employee stock purchase plan
• Paid parental leave
• Short and long term disability
• Employee assistance program and health advocacy
• Health and dependent care flexible spending account
• Metlife auto and home insurance
• Metlife legal plan
• Referral reward program
• Exclusive discounts and programs with dozens of nationwide vendors and retailers

For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.


At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards, like being on the "America's Best Employers for Women 2024" and being Named 2024 Leading Disability Employer. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.


Applications accepted on ongoing basis until position is filled.

Company Description:

Randstad is the world's leading talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.