Director of Sales

Hospitality Voice Tech (HVT) is redefining how hotels operate — replacing fragmented, costly legacy systems with an integrated AI-powered platform that reduces overhead, elevates the guest experience, and drives new revenue. The company's proven suite of tools (EMMA, OrderAssist, ParkAssist, ShuttleAssist, and RoomAssist) spans every critical hotel touchpoint, from front-of-house guest interactions to back-of-house operations. With 100+ hotels in the ecosystem, and verifiable revenue lift — including one F&B operation that grew year-over-year revenue 275% in its first month — HVT is ready to scale. This is a rare opportunity for a hospitality operator-turned-commercial leader to join an early-stage company and build the sales function from the ground up. THE COMPANY Headquartered in Roswell, Georgia, Hospitality Voice Tech empowers hotel teams to work smarter, not harder. The company's AI-powered platform handles guest requests, automates voice call services, routes food and beverage orders, and enables real-time housekeeping revenue capture — all within a single integrated ecosystem. HVT's customer base includes major branded hotels across Hilton, IHG, and independent properties. The platform is purpose-built for the complexity and service standards of hospitality industry — not retrofitted from another vertical. THE ROLE The Director, Sales will be HVT's first dedicated commercial leader. This person owns the full sales cycle — from lead identification, prospecting and pipeline development through deal close and early account expansion. This is a builder role: you will establish HVT's go-to-market motion, define the ideal customer profile, develop the sales playbook, and personally close deals while creating the foundation for a team. You will be the credible face of HVT in the market — someone hotel GMs and ownership groups trust because you have lived the operational realities they face every day. WHAT YOU WILL OWN Own and drive HVT's new hotel acquisition strategy, with a focus on select-service and midscale properties Build and maintain a qualified pipeline capable of supporting aggressive annual growth targets Personally lead the full sales cycle from outbound prospecting and discovery through proposal, negotiation, and close Develop and refine HVT's value messaging and ROI framework to resonate with GMs, F&B directors, ownership groups, and hotel management companies Establish HVT's ideal customer profile and segmentation strategy across hotel brand flags, property types, and geographic markets Define and document a repeatable sales playbook — discovery questions, qualification criteria, competitive positioning, objection handling, and closing methodology Identify and pursue channel partnership opportunities with hotel management companies, ownership groups, and brand franchise networks Represent HVT at industry conferences, trade shows, and brand-level events to build market presence and pipeline Customer Expansion & Retention Partner with implementation and customer success functions to ensure smooth onboarding and high client satisfaction Identify upsell and cross-sell opportunities within the existing customer base — expanding from anchor products (e.g., EMMA) to the full HVT suite Commercial Operations & Reporting Establish CRM discipline and pipeline hygiene from day one Provide accurate revenue forecasting and regular reporting to the CEO and leadership team Serve as the market intelligence function, feeding customer insights and competitive intelligence back into product and marketing You Likely Come From: General Manager, Area GM, or Regional Director at a Hilton, Marriott, IHG, or comparable brand property Director of Sales at a hotel management company, hotel brand, or hospitality technology company Regional or national sales leadership at a hospitality SaaS or property technology company selling into branded hotel environments What You Bring: 5+ years in hospitality operations, hotel sales, or hospitality technology sales Direct experience with hotel operations — you understand F&B, housekeeping, front desk, valet, and guest services as interconnected systems, not silos A proven track record of meeting or exceeding sales goals and improve revenue. Existing relationships with GMs, ownership groups, or hotel management company executives at Hilton, Marriott, IHG, Hyatt, or comparable brands Comfort operating as a solo seller and builder — you thrive without a large support infrastructure and can move from strategy to execution without friction Familiarity with technology adoption cycles in hospitality — you know how to navigate brand approvals, IT stakeholders, and operational change management Strong executive presence and communication skills — you can present ROI to a skeptical GM and negotiate contracts with ownership groups in the same week WHO THRIVES IN THIS ROLE Operators at heart who are energized by solving real problems, not just hitting quota People who are comfortable with ambiguity and see a blank slate as an advantage, not a risk High-agency self-starters who do not need a playbook handed to them — they write it Leaders who take pride in being trusted advisors to their customers, not transactional closers People who want to build something meaningful in an industry they genuinely understand #J-18808-Ljbffr