Front Desk Staff

Become the Best Part of PMP Management! PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Fitness Center – Front Desk , Marina City Club, Marina Del Rey, CA. Who We Are Property Management Professionals (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, and Utah. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms. PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half. To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below: Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement Who We’re Looking For PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. Position Description The main functions are 1) to greet and direct members and guests, 2) to answer phones and direct calls for Fitness Center, Tennis Program, and Waters Edge Spa, 3) to collect daily fees, and 4) to enforce policies and procedures set forth by Marina City Club Fitness Center. Duties & Responsibilities Demonstrates courteous, friendly, respectful, and cooperative behaviors towards others. Supports and participates in activities that promote customer service. Acknowledges members/guests immediately upon entering the work area. Makes sure each person checks in at the Front Desk. Handles member issues as they appear on the computer screen. Courteously, accurately, and efficiently answers the telephone for Fitness Center, Tennis Program, and Waters Edge Spa. Directs phone inquiries to identify staff if necessary. Reports member issues to the Fitness Director. Calls individuals the night before to remind them of an appointment scheduled (message, orientations to equipment, tennis reservations). *Specific to Closing Staff Communicates and follows the organizational chain of command for notification of member/staff services issues, when appropriate. Exhibits good communication and listening skills. Speaks clearly and actively listens. Able to work with diverse populations under difficult and stressful situations. Supports the team approach. Utilizes positive and constructive criticism to improve overall performance. Has a positive attitude. Participates in operational duties of the Fitness Center as necessary, including sales promotion and tours of the facility. Facility safety checks, office supply checks, etc. Cleaning responsibilities for the front desk area. Provides members/guests with a temporary locker for the time in the facility. Performs any other duties or responsibilities that may be assigned. Qualities Desired Follows all department policies and procedures. Offers suggestions for department performance/policy/procedures improvement. Intervenes to correct problems as they occur. Readily and positively accepts work assignments. Performs work that is accurate, neat, and consistent. Documentation is legible. Keeps work area neat and provides a safe environment for members. Reports safety issues and equipment failures appropriately. Sensitive information, including but not limited to member and employee information, is kept confidential without exception. Demonstrates organizational skills in the form of prioritization and time management. Ensures that supplies of the organization are used cost-effectively. Identifies cost-saving strategies for the department. Maintains high productivity and performs efficiently. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Accepts guest and other fees. Accounts for daily receipt totals when closing at the end of the shift. Required Qualifications High School Diploma or GED Must be able to lift 50 pounds. Previous gym and fitness experience – preferred Current Basic Cardiac Life Support Basic First Aid & Basic Water Safety – preferred Requirements Monday - Friday Some Weekends Able to work night shifts This role is 20-25hours per week. Must be able to work Saturdays and Sundays #J-18808-Ljbffr