Director of Technical Services Job Description Template
Our company is looking for a Director of Technical Services to join our team.
Responsibilities:
- Attend CCB of the network to ensure we are meeting customer’s needs and send out any customer notification/maintenance;
- Coach and develop others- actively;
- Quality monitors employees and discusses the results;
- Responsible for recruiting, hiring and firing for the department;
- Attend meetings and trainings as required;
- Foster open and cross-functional communication;
- Act as a technical liaison or subject matter expert in matters of support to cross-functional departments;
- Provide leadership through coaching, feedback, development goals, and performance management;
- Gather and interpret customer requirements, draw appropriate conclusions, and suggest next steps to customers;
- Maintains disaster recovery documentation of procedures and processes;
- Responsible for server and storage systems to achieve optimal performance;
- Source of educational opportunities on the given subject/topic – provides ongoing education to BT and the organization;
- Experience with industry best practices, maturity models, and benchmark information;
- Prepares and manages an annual budget for areas of responsibility;
- Responsible for risk management and mitigation.
Requirements:
- Uncompromised approach to and respect for confidentiality;
- Ability to multi-task and prioritize effectively without continuous supervision;
- Professional demeanor on telephone, within Corporate and Distribution Center location contacts and with all external vendors and candidates;
- Own all assigned tasks;
- Highly organized, detail-oriented, and great follow-up and follow-through skills;
- Accuracy in scheduling and maintaining calendars, tracking report information, calculating certain metrics;
- Ability to communicate with, and work effectively through other people at all levels of the Company;
- Unquestionable workplace ethics;
- Computer skills, including software used in this office (Navision, Word, Excel, PowerPoint, Outlook, Smartsheet);
- Welcoming, positive and inclusive attitude.