IT Systems Engineer Job Description Template
Our company is looking for a IT Systems Engineer to join our team.
Responsibilities:
- Keep abreast of industry trends and technologies;
- Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation;
- Support our end users in leveraging technology to optimize their workflows;
- Administer enterprise systems and company IT assets including: Application Servers, Databases, AWS Console, and end user devices;
- Researching, evaluating, and recommending hardware and software solutions;
- Understand technical/business requirements gathered from the business units;
- Analyze, design, and document platforms/systems to meet enterprise requirements;
- Assist in implementing releases, upgrades, and/or changes into the environment;
- Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures;
- Provide on-site, and on-call 7x24x365 support, as needed;
- Managing enterprise backup and recovery;
- Document industry trends;
- Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved;
- Provide technical support, as needed, to the enterprise;
- Engineering, configuration, installation, maintenance and monitoring of the network and data center infrastructure.
Requirements:
- Must be able to work responsibly and independently and travel within the region;
- Must possess excellent communication skills, organizational and analytical abilities;
- Must be proficient in troubleshooting WAN/LAN/VPN issues;
- VMware/Hyper-V technologies;
- Good communication skills; shows tact, effective listening skills and follow through;
- Experience working with ATOs and RMF packages;
- Must have a Secret Security Clearance;
- Self-motived to explore and learn new technologies;
- Minimum 3 years of experience providing end user technical support;
- Strong customer service focus combined with excellent verbal, written, and interpersonal skills;
- Familiar with the latest technology and application tools;
- Knowledge of PCs and MACs;
- Solid knowledge of managing networks, Cloud and on-premise;
- Work with customers to understand and refine their mission IT needs, translating those needs into requirements and specifications;
- Engineer IT capabilities to meet these requirements, including analysis of alternatives and modification of existing systems.