Shift Leader Job Description

Shift Leader Job Description Template

Our company is looking for a Shift Leader to join our team.

Resolve guest complaints/issues;
Work the line as needed;
Assist with labor management costs;
Monitor training and development of new employees on shift;
Check food quality and temperatures throughout the day to maintain Health and Safety regulations;
Ensure all food items are prepared according to the Pieology standards of quality, consistency, and timeliness;
Drive crew members to ultimate performance during shift;
Read food order slips or receive verbal instructions and preparation and cooking of food accordingly;
Verify food meets quality and quantity expectations;
Customer service experience;
Ability to successfully perform the job duties of all positions in the restaurant;
Must have reliable transportation;
Supervising food production, responsible for the safety of food handling;
Engaging with guests, building special and meaningful relationships;
Deliver 2nd Mile Service– Ensure guests feel cared for by going above and beyond expectations.

Continuous standing and walking throughout the duration of each shift;
Two or more years of resturant experience, including progressive supervisory experience;
Must have or acquire Serve Safe Certification within 30 days;
Legally able to work within the State and Federal guidelines;
Food handling certification;
Ability to adhere and follow a rigorous training;
1 year restaurant/service industry leadership;
Have a passion for the sustainable food and hospitality industry;
Punctual;
A desire to have fun, while working in a fast-paced, team environment;
Must be available for day and evening shifts including weekends and holidays and have a flexible schedule;
In-Depth POS systems experience, basic troubleshooting, TOAST experience a plus;
Responsible service of alcohol, carry heavy hot dishes, move at a fast pace;
A willingness to learn and follow directions;
Professional demeanor and appearance are required.