Process Manager Job Description Template
Our company is looking for a Process Manager to join our team.
Responsibilities:
- Other duties as requested;
- Proactively communicate important process changes and supporting rationale;
- Monitor and report activities/ exceptions that do not adhere to the defined process;
- Lead the design and implementation of processes using best practice and Lean knowledge;
- Influence all levels of IT management to ensure that process improvement activities are receiving the necessary support and resources;
- Fully utilize ITSM systems/processes and specialized techniques for continuous improvement (e.g., Kaizen, Six Sigma, Total Quality Management);
- Periodically conduct maturity assessments/internal audits to measure process performance and identify improvement opportunities;
- Providing for safety and security of the workplace;
- Determining work techniques;
- Planning the work;
- Monitoring work for legal or regulatory compliance;
- Planning budgets for work;
- Appraising productivity; handling employee grievances or complaints, or disciplining employees;
- Periodically measure process performance and identify improvement opportunities;
- Interviewing, selecting, and training employees.
Requirements:
- Six Sigma certification;
- Effective leadership, organization, and planning skills, with ability to handle changing priorities;
- Expert experience with ITSM tools;
- Experience directing in a matrixed environment;
- ITIL certification preferred;
- Experience with IT Service Management analytics;
- Excellent communications, interpersonal and influencing skills;
- Expert level IT Service Management and ITIL knowledge experience;
- Must be a self starter, able to work in team environment and motivate others;
- Expert level process design capability;
- Experience leading complex initiatives or projects;
- Experience with training and development of virtual training techniques;
- Minimum of Associate’s degree in relevant field; bachelor’s degree preferred;
- Ability to lead international teams across multiple initiatives that span various lines of business, geographic borders, time zones, and cultures;
- Ability to track record of on time delivery within budget; ability to drive projects to successful conclusion using influencing tools.