Assistant Community Manager Job Description Template
Our company is looking for a Assistant Community Manager to join our team.
Responsibilities:
- Follow all policies and Standard Operating Procedures as instructed by Management;
- Assist with coordination of and participate in resident functions;
- Secure receipts received after daily deposits until the next banking business day;
- Maintain courteous & helpful demeanor with owners, residents, prospective residents, coworkers, vendors, etc;
- Record monies collected and prepare bank deposits on an on-going basis;
- Provide high level support to the Regional Director in all operations, sales, and service activities;
- Assist the Community Manager in the operation of the development; ability to provide strong leadership when Community Manager is unavailable;
- Maintain and supervise a lease renewal program following LIHTC/Bond guidelines;
- Collection of rents and preparation of receipts;
- Answer all incoming phone calls and handle accordingly;
- Assist in planning resident functions. Attend functions and pariticpate as host for any functions as directed by the property manager;
- Develop resident retention plans;
- Collect rent, deposits and hold fees;
- Develop marketing strategies to increase traffic;
- Acts as main point of contact in the absence of the Property Manager.
Requirements:
- Previous leasing experience preferred;
- High School Diploma or equivalent required; college degree preferred;
- Ability to perform basic arithmetic; such as, addition, subtraction, multiplication and division;
- Excellent customer service skills;
- Must be able to obtain licenses when required by state;
- Experience and proficiency in using a variety of software programs including MS Office Suite, Word and Excel. Yardi preferred;
- Microsoft office including Word, Excel and MS Outlook;
- Ability to work a flexible schedule, including evenings and weekends;
- Attention to detail is a must;
- Self-motivated individuals who are excellent multi-taskers and HIGHLY reliable excel in this role;
- Ability to respond to and resolve unexpected problems and handle priority changes in a fast-moving, fluid environment;
- Neat, clean and professional at all times throughout the workday and/or whenever present at the community;
- Superior customer service skills including the ability to manage difficult tenants and/or situations;
- Bonus;
- Assist with resident concerns and requests and consistently implement policies of the community.