Assistant Community Manager

Assistant Community Manager Job Description Template

Our company is looking for a Assistant Community Manager to join our team.

Responsibilities:

  • Follow all policies and Standard Operating Procedures as instructed by Management;
  • Assist with coordination of and participate in resident functions;
  • Secure receipts received after daily deposits until the next banking business day;
  • Maintain courteous & helpful demeanor with owners, residents, prospective residents, coworkers, vendors, etc;
  • Record monies collected and prepare bank deposits on an on-going basis;
  • Provide high level support to the Regional Director in all operations, sales, and service activities;
  • Assist the Community Manager in the operation of the development; ability to provide strong leadership when Community Manager is unavailable;
  • Maintain and supervise a lease renewal program following LIHTC/Bond guidelines;
  • Collection of rents and preparation of receipts;
  • Answer all incoming phone calls and handle accordingly;
  • Assist in planning resident functions. Attend functions and pariticpate as host for any functions as directed by the property manager;
  • Develop resident retention plans;
  • Collect rent, deposits and hold fees;
  • Develop marketing strategies to increase traffic;
  • Acts as main point of contact in the absence of the Property Manager.

Requirements:

  • Previous leasing experience preferred;
  • High School Diploma or equivalent required; college degree preferred;
  • Ability to perform basic arithmetic; such as, addition, subtraction, multiplication and division;
  • Excellent customer service skills;
  • Must be able to obtain licenses when required by state;
  • Experience and proficiency in using a variety of software programs including MS Office Suite, Word and Excel. Yardi preferred;
  • Microsoft office including Word, Excel and MS Outlook;
  • Ability to work a flexible schedule, including evenings and weekends;
  • Attention to detail is a must;
  • Self-motivated individuals who are excellent multi-taskers and HIGHLY reliable excel in this role;
  • Ability to respond to and resolve unexpected problems and handle priority changes in a fast-moving, fluid environment;
  • Neat, clean and professional at all times throughout the workday and/or whenever present at the community;
  • Superior customer service skills including the ability to manage difficult tenants and/or situations;
  • Bonus;
  • Assist with resident concerns and requests and consistently implement policies of the community.