Digital Account Supervisor Job Description Template
Our company is looking for a Digital Account Supervisor to join our team.
Responsibilities:
- Identify opportunities for growth and ongoing plans to address client business goals;
- Establish effective working relationship as client advisor and advocate;
- Develop trusted, consultative relationship with clients;
- Client management;
- Develop statements of work and change orders;
- Ensure client satisfaction;
- Deliver projects on budget through project estimating, tracking, reporting and invoice tracking;
- Keep client and team abreast of industry trends and best practices;
- Consistently and reliably serve client’s needs;
- Ensure strategic recommendations are carried out through all subsequent work;
- Meet with client to review account status and direction on a regular basis;
- Work with a Project Manager to manage day-to-day client, project, and team needs and ensure projects are delivered in a timely manner;
- Adhere to REI processes;
- Maintain open, professional, and timely communication;
- Assist Account Directors with client discovery meetings and presentation of strategic deliverables to client.
Requirements:
- A passion for all things interactive;
- Open source (e.g. Drupal) and paid CMS (Cascade Server, Ingeniux, OmniUpdate, etc.) experience a plus;
- Strategic thinking;
- Understanding of full spectrum of web development process, from strategy, user experience, design, and execution;
- 5 – 7 years of experience managing clients in a digital agency environment across a variety of industries;
- Understanding of broad marketing principles;
- Bachelor’s degree or higher or equivalent industry experience;
- Demonstrated experience leading integrated digital accounts including strong web development and digital advertising experience;
- Deep understanding of the web’s potential;
- Advanced problem solving and negotiation skills;
- Ability to conceptualize and define new solutions where models may not currently exist;
- Current with application of developing technologies;
- Analytics and SEO experience is essential;
- Higher Education, Travel/Tourism, and/or non-profit experience a plus;
- Strong written and verbal communication skills.