Operations Director directs and oversees a major segment of the organization’s operations, typically through subordinate operations managers. Leads the design and implementation of non-manufacturing operational policies, objectives, and initiatives. Being an Operations Director evaluates current and proposed operational systems and procedures and implements changes as necessary. Requires a bachelor’s degree. Additionally, Operations Director typically reports to top management. The Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be an Operations Director typically requires 5+ years of managerial experience.
Director of Operations Job Description Template
Our company is looking for a Director of Operations to join our team.
Responsibilities:
- Conduct all business with the highest of ethical and professional standards while assuring maintaining client bill rates and overseeing billbacks;
- Partner with Physician Practice Management and Implementations teams in onboarding additional customers nationally;
- Oversight of sales territories for Client Development team;
- Manage and evaluate sales data for optimization of team KPIs and sales forecasting;
- Ensure all hiring, promotions and termination policies are followed;
- Financial proficiency required to establish all required budgets and resource plans for the manufacturing operations;
- Manage budgets providing end-of-month variance reporting and analysis and corrective actions as required;
- Oversee general program administration, including budget management and setting the academic calendar;
- Directs preparation of accounting records, recommends budgets to management, ensures budget numbers are met;
- WOW and other continuous improvement initiatives;
- Coordinates with Policies and Procedures to ensure changes to processes are appropriately documented;
- Leading the operation team;
- Partner with clients and upper management in developing procedures, and ensuring the team follows all established policies;
- Create and implement effective sales processes, policies, and training programs;
- Create and maintain organizational structures to increase and ensure efficiency, accuracy, and scale.
Requirements:
- Strong organizational skills;
- Strong understanding of business functions such as HR, Finance, Marketing, etc;
- Excellent communication, interpersonal and leadership skills;
- Capable of managing a diverse, technical workforce;
- Ability to read, analyze, and interpret financial reports, technical procedures, or governmental regulations;
- Strong interpersonal skills;
- Bachelor’s Degree from 4 year College or University;
- Ability to provide leadership to multiple disciplines across a large complex organisation;
- Working on eCommerce technology solutions, including Shopify a plus;
- Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets;
- Strong communication and presentation skills. Proficient in communicating with all levels of management;
- Minimum of (10+) years’ experience in managing a janitorial operation;
- High comfort level working in a diverse environment;
- Names and contact information for your current and/or previous supervisor(s);
- Ability to proactively establish and maintain effective working relations with employees and other departments.