Dispatch Supervisor Job Description Template
Our company is looking for a Dispatch Supervisor to join our team.
Responsibilities:
- Communicate with Management as needed to maximize efficiencies and resolve issues;
- Oversee improvement in customer satisfaction and dispatch satisfaction;
- Provide subordinate coaching and assistance when required;
- Maintain professional appearance and demeanor;
- Recommend promotions;
- Fill in as a Dispatcher when required;
- Interviews applicants; Handles employee grievances and complaints;
- Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees;
- Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance;
- Manages and coordinates technical workforce job completion;
- Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner;
- Obtain daily service disruptions in Excel Workbook;
- Liaise with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials;
- Accurately trace lost or delayed shipments;
- Monitor dispatcher routes to manage on-time performance.
Requirements:
- Ability to manage multiple projects while managing 7 day/week operations;
- Strong customer service skills;
- Ability to learn and demonstrate efficiency in the use of Trapeze;
- Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department;
- Ability to adapt and remain flexible in a dynamic environment;
- At least three (3) to five (5) years successful supervisory experience preferred;
- Ability to work independently and follow directions;
- College Degree in Business Management or Administration or will have degree within the next six (6) months;
- High school diploma/GED at a minimum;
- Descartes/Fleetwise software experience preferred but willing to teach the right candidate;
- Proficient with all Microsoft Applications required.