Service Dispatcher Job Description Template
Our company is looking for a Service Dispatcher to join our team.
Responsibilities:
- Ability to match each available technician to a job based on that technician’s skill level and location;
- Organizing service calls so that technicians are sent to a variety of locations in a timely manner;
- Assist with the calculation of technical work time to be used for payroll by upper management;
- Accurate entry of service calls into dispatching system (ESC);
- Ability to multitask;
- Keep on-call calendar up-to-date for weekly distribution;
- Receive customer service calls;
- Assist with certified payroll reports;
- Other duties as assigned;
- Accurately update dispatch data as jobs progress and are completed;
- Responsible for providing logistical support to technicians and communicating with both fellow employees and customers;
- Ultimately responsible to keep customer information in database updated with current customer information;
- Assist with end of day reports to upper management.
Requirements:
- Knowledge of customer service principles;
- Strong customer service skills;
- Excellent written and verbal communication skills;
- Experience with Microsoft Office products;
- Knowledge of basic business principles;
- Good sense and sound judgment in practical matters;
- Strategic planning skills;
- Extremely organized and highly motivated;
- Must be able to serve as a liaison between customers and technicians;
- Must be able to make judgment calls regarding the best plan of action for a particular job;
- Maintain the work schedules for field technicians and assure that all customer commitments are met;
- Experience in, or quick learner of company’s dispatching software (ESC);
- Strong Computer and Analytical Skills;
- Previous Experience in Dispatch;
- Must have at least 2 years commercial service dispatcher experience.