Hotel Manager Job Description

Hotel Manager Job Description Template

Our company is looking for a Hotel Manager to join our team.

Responsibilities:

• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager;
• Oversee and assist in the Highgate Hotel’s budget process as required;
• Maintain direct contact with and monitor the development of management trainees;
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance;
• Oversee and assist in the Highgate Hotel’s monthly forecast process as required;
• Complete required corporate training modules, and become certified to train those as required;
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation;
• Meet all financial review dates and corporate directed programs in a timely fashion;
• Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts;
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM;
• Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol;
• Hold a monthly financial review with all department managers, M.O.D.s and available supervisors;
• Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP;
• Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended;
• Ensure complete processing of invoices daily by using the A/P process.

Requirements:

• Motivate, coach, and mentor the team to strive to be their best;
• Run the day-to-day operations of Front Office;
• Be operationally and technically savvy;
• Maximize occupancy and REVPAR;
• Interact with the rest of the hotel for smooth communication;
• Understand “the financials” and how to manipulate those for optimum performance;
• Learning and development for the team and across the hotel, with the paperwork that comes with that;
• Lead a team of passionate hospitality professionals who are keen and eager to learn and grow;
• Give our guests the most incredible stay they could have, living our vision;
• Be innovative – are there better, more efficient, streamlined processes we can implement?
• At least 6 years progressive experience in a hotel or a related field;
• Bachelor’s degree preferred;
• Maintain a warm and friendly demeanor at all times.