Operations Training Manager Job Description Template
Our company is looking for a Operations Training Manager to join our team.
Responsibilities:
- Read and review a Profit and Loss (P&L) statement to identify areas of improvement;
- Perform additional managerial duties as necessary;
- Coordinate facility management to guarantee the safety and security of customers and employees;
- Assist the sales team with resets, displays and display credits (merchandising);
- Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX;
- Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics);
- Review and assess the performance of associates on a timely basis;
- Review store COP/SOPs with Operations Manager and/or CEM;
- Review the cashing handling practices and ensure necessary communications to the corporate finance department;
- Handle claims and other King Customer Manager (KCM)/Manager on Duty (MOD) duties as needed;
- Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence;
- Assist the CEM in staying within budget with respect to controllable expenses and drive profitability;
- Ability to effectively coach new trainees to build their skills so that they may become effective operations technicians and SMEs;
- Participating in training for new hire training programs;
- As required, developing team members through talent management, performance reviews, and employee development plans.
Requirements:
- Experience with facility, equipment and/or process start up activities in a sterile cGMP environment;
- Demonstrated ability to work both independently and as a part of a team;
- Project management experience;
- Demonstrated verbal and written communication skills;
- Strong team skills, including the ability to coach/develop work teams, provide training, motivate/empower others, and resolve conflict;
- Production planning / scheduling experience;
- At least two (2) years of operations management coaching/supervisory experience;
- Must be goal oriented and able to manage risks;
- Ability to foster a collaborative work environment;
- Must be flexible and able to manage multiple priorities;
- Demonstrated leadership, interpersonal, technical aptitude, and problem-solving skills;
- Experience leading instructor-led or hands-on training;
- Bachelor’s Degree in engineering, business or science field;
- Minimum five (5) years relevant work experience in GMP environment;
- Experience with shop-floor cGMP manufacturing and familiarity with pharmaceutical regulatory requirements.