Order Coordinator Job Description Template
Our company is looking for a Order Coordinator to join our team.
Responsibilities:
- Responsible for timely and accurate processing purchase orders and communicating with purchasing agents, warehouses and sales reps;
- Maintain and communicate all wine allocations, points of display tracking, and inventory holds;
- High level of cross departmental communication with the pricing, logistics, marketing, sales and accounting;
- Coordinate with sales regarding order status, shipping dates, issues, and product availability;
- Dispatch orders to freight companies;
- Manage new item roll outs as it relates to orders, inventory management and shipping for key accounts;
- Proactively follow up on any customer issues (billbacks, credit memos, etc);
- Assist Director of Sales Logistics in projects and sample sending;
- Oversee warehouse inventory as it relates to orders and shipping;
- Perform all inventory warehouse tie-outs for accounting;
- Solid understanding of warehouse inventory counts and run rate reporting;
- Monitor all monthly shipments and follow up with carriers;
- Extreme attention to detail required to ensure accuracy of orders;
- Obtain additional information as necessary from different departments in the company;
- Main customer service contact for assigned warehouses and within distributor network.
Requirements:
- Highly skilled in and dedicated to customer service;
- Strong interpersonal skills including verbal and written communication;
- Strong project management and problem-solving skills;
- Excellent organizational stills, extremely detail oriented with attention to accuracy;
- Ability to apply a common sense understand to carry out details;
- Ability to work independently and with a team;
- Proficiency with Microsoft Office programs including Outlook, Excel, and Word;
- Ability to manage multiple responsibilities;
- Self-starter and willingness to learn new processes and procedures.