Sales Operations Coordinator Job Description Template
Our company is looking for a Sales Operations Coordinator to join our team.
Responsibilities:
- Manage, maintain and track seasonal sample requests;
- Maximize/generate additional sales revenue through superior customer service on all existing orders;
- Schedule delivery and pick up of equipment;
- Answer customer inquiries and resolve their issues/concerns;
- Generate, process, analyze and review the daily business reports;
- Prepare account reports;
- Contacting customers directly regarding on-time payments;
- Process credit memos and payments in a timely manner;
- Coordinate with existing 3rd party warehouse;
- Manage all product & component shipments to meet project schedules and cost targets;
- Manage trade show logistics and shipping;
- Ensure product samples are shipped in a timely manner and confirm receipt;
- Communicate inventory shortage to the customer service team;
- Coordinate with 3rd party partners/vendors;
- Review orders and research item availability.
Requirements:
- Interpersonal skills;
- Communication;
- Ability to drive/operate multiple types of vehicles and equipment;
- Multi-task on multiple assignments within a fast-paced environment;
- Ability to engage in natural verbal interaction with customers;
- Solid and proven computer skill set (knowledge of MS Office is preferred);
- Self-starter, team player, with a positive attitude;
- Ability to multi-task, prioritize a variety of tasks and meet deadlines;
- Adept in MS Office (Excel, Word, Powerpoint, Outlook) and Salesforce;
- A high degree of flexibility, attention to detail and follow-through is essential;
- Initiative and ability to work both independently and with a team;
- Results Orientation: Delivers on commitments with a dedication to quality and process. Supports team objectives outside the routine responsibilities;
- Self-motivated and able to work in a dynamic team environment;
- Intermediate/Advanced Excel proficiency including vlookup and pivot tables is required;
- Experience working in an administrative support capacity or other directly related experience.