Sales Operations Coordinator

Sales Operations Coordinator Job Description Template

Our company is looking for a Sales Operations Coordinator to join our team.

Responsibilities:

  • Manage, maintain and track seasonal sample requests;
  • Maximize/generate additional sales revenue through superior customer service on all existing orders;
  • Schedule delivery and pick up of equipment;
  • Answer customer inquiries and resolve their issues/concerns;
  • Generate, process, analyze and review the daily business reports;
  • Prepare account reports;
  • Contacting customers directly regarding on-time payments;
  • Process credit memos and payments in a timely manner;
  • Coordinate with existing 3rd party warehouse;
  • Manage all product & component shipments to meet project schedules and cost targets;
  • Manage trade show logistics and shipping;
  • Ensure product samples are shipped in a timely manner and confirm receipt;
  • Communicate inventory shortage to the customer service team;
  • Coordinate with 3rd party partners/vendors;
  • Review orders and research item availability.

Requirements:

  • Interpersonal skills;
  • Communication;
  • Ability to drive/operate multiple types of vehicles and equipment;
  • Multi-task on multiple assignments within a fast-paced environment;
  • Ability to engage in natural verbal interaction with customers;
  • Solid and proven computer skill set (knowledge of MS Office is preferred);
  • Self-starter, team player, with a positive attitude;
  • Ability to multi-task, prioritize a variety of tasks and meet deadlines;
  • Adept in MS Office (Excel, Word, Powerpoint, Outlook) and Salesforce;
  • A high degree of flexibility, attention to detail and follow-through is essential;
  • Initiative and ability to work both independently and with a team;
  • Results Orientation: Delivers on commitments with a dedication to quality and process. Supports team objectives outside the routine responsibilities;
  • Self-motivated and able to work in a dynamic team environment;
  • Intermediate/Advanced Excel proficiency including vlookup and pivot tables is required;
  • Experience working in an administrative support capacity or other directly related experience.