Senior Operations Manager Job Description Template
Our company is looking for a Senior Operations Manager to join our team.
Responsibilities:
- Ability to organize and manage multiple priorities;
- Problem analysis and problem resolution at both a strategic and functional level;
- Prioritize issues reported to our customer service team;
- Ensure all written Work Instructions and procedures are followed accurately and compliantly;
- Mentor, coach, and develop current and future operations leadership;
- Take big-picture concepts and turn them into actionable tasks for the team to drive efficient execution;
- Continuously monitor and improve labor utilization and productivity;
- Encourage associates to provide ideas for continuous improvement through the EOED (Every One, Every Day) program, or directly to their supervisors;
- Completing site visits (Training Managers, Instructors, and Contract Training Location Surveys);
- Tackle problems with a data-driven approach and sound business judgement;
- Perform capacity planning to determine staffing levels required to meet schedules across all customers;
- Champion Continuous Improvement program implementation, maintenance and associate participation;
- Collaborate with the Quality team to ensure all direct report associates have been trained properly and have appropriate training records on file;
- Use analytical skills to assess department needs to develop short and long-term strategies for improvement;
- Processing equipment/materials needed for contractor support classes.
Requirements:
- 7+ years of professional work experience in transportation, operations, logistics or similar fast-paced work setting;
- Expert in package tracking, sorting, routing, and delivery performance metrics;
- Standing for prolonged periods of time;
- Must be able to lift 30 lbs;
- 7+ years of experience with DoD training ranges;
- BS or BA in STEM or management field preferred;
- 3+ years of experience in a DoD managerial role working with dispersed teams;
- A demonstrated commitment to company values;
- Knowledge of assembly and test methods;
- Ability to work evenings and weekends;
- Must be able to read, write and comprehend English;
- Ability to communicate effectively with clients and co-workers;
- Proficient with modern fleet management and telematics tools such as Fleetio and Samsara;
- Ability to manage training site activities;
- Secret Clearance.