Network Analyst Job Description Template
Our company is looking for a Network Analyst to join our team.
Responsibilities:
- Resolution of various network related trouble tickets;
- Collaborate with multiple technology disciplines and service towers including server computing, storage, database, cloud, and application developers;
- Monitor 600+ network interfaces and 11,000 total monitored devices, domestic and international via a network performance monitoring solution;
- Operational upgrades, troubleshooting, network monitoring, network analysis, and process improvement;
- Take ownership of incidents and problems managing the relationship with those stakeholders;
- Review use of the current Storage solution, working with the team to refresh the storage accordingly;
- Working with teams to implement a new warehouse management system (Invar);
- Working with teams to review the current Active Directory installation with a view to migrating users and equipment to the new domain;
- Utilizes change management and ticketing systems, documents status updates and problem resolutions;
- Follows documented processes, procedures and policies;
- Complete all assignments and project work in a timely manner with an acceptable level of quality;
- Performs maintenance and changes on Routers, Switches and wireless equipment, as required;
- Performs Implementation/Configuration of new routers, switches and wireless devices, as required;
- Other related duties assigned as needed;
- Performs customer service duties and responds to customer and project requests as defined by management.
Requirements:
- Deep knowledge with ENTERPRISE LAN/WAN and VPN;
- 4+ years of experience as a Business Analyst;
- High school diploma/GED with a minimum of 7 years experience administering Cisco Routers and Switches;
- Bachelor’s degree with a minimum of 3 years experience administering Cisco Routers and Switches OR;
- Associate’s degree with a minimum of 5 years experience administering Cisco Routers and Switches OR;
- Experience with supporting an enterprise network at a Utility company;
- Cisco Wireless experience;
- Network related industry certifications a plus;
- Understanding of network protocols –EIGRP, BGP, MPLS, QOS, STP, DHCP, SNMP, TCP, UDP;
- Ticket Management System experience (preferably GTMS or ITSM);
- Cisco Nexus platform experience;
- Experience briefing Senior Leaders;
- DoD 8750 certification at IAT level II, Security+ce;
- Must have experience with network break/fix of layer 2 and 3 environments;
- Brocade and Juniper experience.