CSR Job Description

CSR Job Description Template

Our company is looking for a CSR to join our team.

Responsibilities:

  • Ensure privacy of our customers remains the utmost importance. Meet the expectations of the quality/productivity standards;
  • Attendance in accordance with Contact Center attendance guidelines;
  • Successful completion of Contact Center training program, including demonstrating on phone proficiency and passing required knowledge checks;
  • Respond to customer inquiries with timely and accurate information;
  • May perform other duties as assigned;
  • Demonstrate a passion for the values outlined in the We are Unum value statements;
  • Monitor and process EDI orders – EDI (Electronic Data Interface; this is the way Major retailers transmit their orders to vendor like company);
  • Accurately document information in database;
  • Ability to actively attend to, convey, and understand the comments and questions of others;
  • Ability to effectively build relationships with customers and co-workers;
  • Ability to find a solution for or to deal proactively with work-related problems;
  • Ability to work as part of a team in high volume inbound call center environment;
  • Troubleshoot and resolve customer questions, problems or issues;
  • Work with customers to resolve product returns, shipping inquiries and order status questions;
  • Provide knowledgeable answers to questions about product, pricing and availability.

Requirements:

  • Have dependable transportation to and from job site;
  • Have a strong work ethic with reliability and dependability;
  • Bilingual is not necessary but is a plus;
  • Be able to pass a criminal background check and drug screen;
  • Minimum 18 years of age;
  • Enjoy working with others and taking direction when needed;
  • Be able to work a full-time but flexible schedule;
  • Maintain a friendly, customer service oriented approach to supervisors, co-workers and customers.