CSR Job Description Template
Our company is looking for a CSR to join our team.
Responsibilities:
- Ensure privacy of our customers remains the utmost importance. Meet the expectations of the quality/productivity standards;
- Attendance in accordance with Contact Center attendance guidelines;
- Successful completion of Contact Center training program, including demonstrating on phone proficiency and passing required knowledge checks;
- Respond to customer inquiries with timely and accurate information;
- May perform other duties as assigned;
- Demonstrate a passion for the values outlined in the We are Unum value statements;
- Monitor and process EDI orders – EDI (Electronic Data Interface; this is the way Major retailers transmit their orders to vendor like company);
- Accurately document information in database;
- Ability to actively attend to, convey, and understand the comments and questions of others;
- Ability to effectively build relationships with customers and co-workers;
- Ability to find a solution for or to deal proactively with work-related problems;
- Ability to work as part of a team in high volume inbound call center environment;
- Troubleshoot and resolve customer questions, problems or issues;
- Work with customers to resolve product returns, shipping inquiries and order status questions;
- Provide knowledgeable answers to questions about product, pricing and availability.
Requirements:
- Have dependable transportation to and from job site;
- Have a strong work ethic with reliability and dependability;
- Bilingual is not necessary but is a plus;
- Be able to pass a criminal background check and drug screen;
- Minimum 18 years of age;
- Enjoy working with others and taking direction when needed;
- Be able to work a full-time but flexible schedule;
- Maintain a friendly, customer service oriented approach to supervisors, co-workers and customers.