Customer Account Representative

Customer Account Representative Job Description Template

Our company is looking for a Customer Account Representative to join our team.


  • Communicate courteously with customers electronically, over the phone, and in person within one working business day;
  • Refer advanced trouble-shooting or other customer needs requiring escalation to the appropriate department as well as document customer interactions;
  • Strategize with customers by listening, interpreting their needs, and advising on solutions;
  • Assist with the development and maintenance of customer relationships.


  • Must have superb verbal and written communication skills;
  • Ability to remain calm and confident in stressful situations;
  • Five years of related experience;
  • Bachelor’s degree from an accredited college/university;
  • Advanced computer skills, including Microsoft business applications and various reporting software;
  • High School General Education Diploma or equivalent. Some college strongly preferred;
  • Excellent telephone etiquette and interpersonal communication skills.