Customer Service Assistant Job Description

Customer Service Assistant Job Description Template

Our company is looking for a Customer Service Assistant to join our team.

Responsibilities:

• Full-time staff may functionally supervise part-time employees;
• Assists with departmental educational workshops and training for staff, faculty and students;
• Enters, updates and deletes items into multiple databases;
• Performs other related duties within the job grade and job classification as assigned;
• Provides high-quality customer service and software support for students, faculty, staff and community patrons;
• Participate in special promotions and assist customer service in pro-actively “selling” these promotions;
• Has the authority to make price adjustments as necessary within established guidelines;
• Ability to coach, mentor develop and teach others;
• Maintain up to date customer contact information and track all pertinent sales activity and opportunities;
• Recruit and hire;
• Perform data entry necessary to enter, maintain and perform inquiry functions in the computer system;
• Main focus of position is promoting and selling manufactured, PPR and “NEW” products;
• Present new ideas;
• Assist in the filing and storage of customer order records and maintaining customers future order backlog according to procedure;
• Review and evaluate your team.

Requirements:

• High School Diploma or GED;
• Experience working with PC/Macintosh hardware and software;
• Basic level keyboarding, grammar, math, Microsoft Office;
• Proficient written, verbal and interpersonal skills;
• Associates degree;
• Experience working in a collaborative environment;
• High degree of accuracy and attention to detail;
• Experience working with library functions and circulation systems;
• Mimimum of two years of experience in a library, computer lab or customer service setting;
• Demonstrated ability to handle multiple tasks/responsibilities and the ability to prioritize work;
• Sensitivity to appropriately respond to the needs of a diverse population;
• 6 meses de experiencia en el área de manufactura y/o posiciones de soporte Administrativo;
• Conocimientos Intermedio de Microsoft office;
• Conocimientos intermedios de inglés;
• Estudiante Universitario de la áreas de Ingeniería o Adm. Empresas con un mínimo de 120 créditos aprobados.