Data Entry Customer Service Job Description Template
Our company is looking for a Data Entry Customer Service to join our team.
Responsibilities:
- Support functional areas as needed and as requested by supervising manager;
- Accountable for administrative tasks, including but not limited to: Return Mail, Scanning, Indexing, Mailing, Faxing and Filing;
- Entry of high volume mid-term transactions;
- Update lot (vehicle) notes in the system;
- Other duties as assigned;
- Answer multi-line telephone in a professional manner;
- Proper completion of sale documents;
- File documents according to criteria;
- Process mail incoming and outgoing per criteria;
- Read and interpret various reports and documents;
- Contact clients to obtain vehicle pick-up information;
- Receive and process payments;
- Develop customer relationships and relay pertinent order information to customers;
- Receiving orders from customers for quotations, lead times, and other information by telephone, email and fax;
- Using a computer to retrieve customer information, status information about orders, and to assist customer with order changes.
Requirements:
- Good understand of Microsoft Excel;
- High attention to detail;
- Proven ability to work independently and as part of a team; effectively learning new tasks;
- Must be albe to pass background check and drug screen;
- 1 year of customer service experience;
- Strong attention to detail maintaining high levels of accuracy;
- Research and resolve errors;
- Ability to think quickly;
- Success in a high volume environments;
- Professional phone demeanor;
- Microsoft Office experience including Outlook, Excel and Word.