Front Desk Clerk interacts with the customer to ensure that the check-in and check-out is carried out efficiently. Answers questions about the facility’s policies and services. Being a Front Desk Clerk makes advance reservations and handles special requests. Issues invoices and collects room fees. Additionally, Front Desk Clerk performs administrative duties such as answering phones, cleaning work space, and assisting managers and supervisors as needed. May require a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Front Desk Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
Front Desk Clerk Job Description Template
Our company is looking for a Front Desk Clerk to join our team.
Responsibilities:
- Promoting and selling hotel rooms, special rate packages and upgrades when appropriate;
- Answering the telephone in a professional manner and assisting guests with any questions, directions, etc;
- Listening and responding to guest inquiries using a positive, clear speaking voice;
- Confirm phone and online reservations;
- Maintaining an up to date working knowledge of all property amenities as well as any special events;
- Register and assign rooms to guests;
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities;
- Maintain contact lists;
- Provide or obtain accurate information;
- Perform related tasks like filing documents and creating documents when requested;
- Sign for packages and deliveries;
- Greet and provide general support to Visitors;
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships;
- Provide general data entry support across company on an ad-hoc basis;
- Identify and correct data entry errors using appropriate quality control methods.
Requirements:
- Strong computer skills;
- High school degree or equivalent;
- Experience working in a hotel is required;
- Fluency in English;
- Pleasant telephone demeanor;
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice;
- Must have the ability to work a varied schedule that may include evenings, nights, and weekends;
- Ability to handle stressful situations in a calm, professional manner;
- Working knowledge of Microsoft Office;
- Ability to enter data into a computer quickly and accurately;
- Strong attention to detail;
- Data entry experience or related office experience;
- Ability to think analytically;
- High school diploma or general education degree (GED) required;
- Comfortable with office equipment including a computer, telephone, scanner, calculator, and photocopier.