Front Desk Receptionist Job Description Template
Our company is looking for a Front Desk Receptionist to join our team.
Responsibilities:
- Notifies company personnel of visitor arrival;
- Maintaining reception area, break room, printing centers, and conference rooms;
- Obtain insurance information from patients and verify benefits prior to their appointment;
- Check office voicemail, return calls and forward to other team members as necessary;
- Monitor office supplies and place orders when necessary;
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries;
- Adept at analyzing facts, problem-solving, and making decisions;
- Sorting and sending mail;
- Schedules appointments in Psych Consult for individual, groups, family, etc;
- Demonstrate sound judgment when making decisions;
- Greets all residents and guests in a warm, sincere, and helpful manner;
- Manages inbound phone inquiries and routes calls accordingly;
- Assist in frame selection and lens choice; submit glasses/contact lens orders;
- Answer phones in a timely manor;
- Be the hands-on assistant for the professional.
Requirements:
- Skilled communicator; detail-oriented;
- Professional appearance and demeanor;
- Good time management skills;
- High school diploma or relevant qualification;
- able to work in both English AND Mandarin (fluency in Cantonese a plus);
- Knowledge of office management and basic bookkeeping;
- Prior usage of EHR system a plus;
- Understand the value of working with a group of teammates;
- 2+ years’ experience in a receptionist or administrative assistant role;
- Enjoy working on the computer and scheduling systems;
- Punctual with strong attendance history;
- High school diploma or general education degree (GED) required;
- Able to type 35 wpm minimum;
- Must be punctual;
- Must have a team mentality, flexibility and willingness to learn.