Inside Sales Support Representative Job Description Template
Our company is looking for a Inside Sales Support Representative to join our team.
Responsibilities:
- Other duties as assigned;
- Provide the highest level of customer service;
- Clearly and concisely communicating across internal departments and with customers;
- Balancing customer needs and company needs effectively;
- Order entry and tracking;
- Participate in the development of workflows surrounding specific customer procurement processes such as ServiceNow, Equallevel, Exostar, Ariba, etc;
- Participate in meetings with sales representative(s) to discuss any projects, account issues, accounts receivable issues, inventory issues, etc;
- Provide feedback to management for continual process improvement;
- Perform at or exceed team and individual revenue and profit sales goals as assigned by manager(s);
- Work with vendors on all product returns and cancellations, along with processing internal paperwork required;
- Respond and assist customers that call in with a need or question;
- Participate in proactive selling techniques such warm-calling to existing customers;
- Assist Operations with the maintenance of inventory levels by working closely with distributors on project and order roll-out;
- Participate in formal bids requests as required;
- Weekly forecasting.
Requirements:
- Ability to work under pressure;
- Ability to multi-task;
- Four year college degree or equivalent experience;
- Self-directed, adaptable and positive;
- Excellent verbal and written communication;
- Outstanding customer (internal and external) service;
- Willingness to work effectively in a team environment;
- Detail oriented;
- Demonstrated general knowledge of computers, networking, servers, storage components and configurations;
- Proven ability to learn software and accounting programs;
- Fully competent at Word, Excel;
- Good time management skills.