Operations Leader Job Description Template
Our company is looking for a Operations Leader to join our team.
Responsibilities:
- Responsible for supervising one or more sales leaders;
- Exhibits teamwork by building strong relationships with peers, superiors, and team members;
- May have minimal interaction with the client as needed depending on program;
- Facilitate call monitoring sessions and other customer interactions as assigned;
- Issues written and oral counseling for breach of conduct as outlined in the employee handbook;
- Administers Performance Management Process as needed to develop agent performance and behavior;
- Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development;
- Sets expectations and leads the team to achieve performance goals as established by leadership;
- Other duties as assigned;
- Assist in the development of sales coaches and assistant sales coaches;
- Coaches and develops sales coach(es) and team members to achieve performance objectives;
- Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting;
- Responsible for periodic evaluations on all team members;
- Leading by example at all times and adhering to company policies.
Requirements:
- Computer proficiency and the ability to learn new programs as required;
- Excellent positive attitude and customer service skills;
- Strong organization, planning and analytical skills;
- Possess exceptional interpersonal and relationship building skills, including conflict resolution skills;
- Ability to use good judgment in order to make decisions independently;
- 8 years’ minimum experience in Operations, Program, Project, or Process Management;
- Track record of breaking down silos and working with others within your team and other organizations to maximize impact;
- Ability to simplify complex situations;
- Demonstrated excellence in thought leadership, decision-making, influence and process execution management;
- Ability to travel 10-15%
- Able to work effectively with all levels of internal and external personnel driving achievement of business goals, metrics and problem resolution;
- Industry experience Technology, Cloud and/or Supply Chain, Compliance/controls a plus;
- 3-5+ years leadership years in process and people management for invoicing or other integrate order to cash discipline;
- Business Process Management (BPM) certified and experience with orders, adjustments, pricing, discount, product attribution and ERP integrations;
- Business Process Management (BPM) certified.