Operations Team Leader manages and trains a team of operations clerks. Supports the activities of the operations department. Being an Operations Team Leader oversees the daily department production activity and facilitates departmental workflow. Requires a high school diploma or its equivalent. Additionally, Operations Team Leader typically reports to a supervisor or manager. The Operations Team Leader supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Operations Team Leader typically requires 3 years experience in the related area as an individual contributor.
Operations Team Leader Job Description Template
Our company is looking for a Operations Team Leader to join our team.
Responsibilities:
- Assisting all customers by providing information and resolving any complaints;
- Operating a register and accurately handle customer cash, credit/debit payments, and change;
- Developing future leaders;
- Planning, merchandising and maintaining abundant store displays;
- Other related duties as assigned;
- Creating a culture within Operations of high performing teams;
- Leads and directs the workforce in problem identification, problem solving and implementing continuous improvement measures;
- Leads/manages a group of colleagues to produce high quality product on time and at high levels of efficiency;
- CGMP/Documentation: Performs all functions according to Good Manufacturing Practices (cGMP) and company Standard Operating Procedures (SOP);
- Conducts performance appraisals, both formal and informal and helps Associate’s develop improvement plans;
- Manages the area of responsibility to ensure Manufacturing, or Warehousing objectives are achieved;
- Communicates Operations Excellence (OE) principles to associates to improve their understanding and execution;
- Participates in Site Focused Improvement events;
- Monitor associate performance and provide coaching and training as required;
- Ensures escalation process standard work is followed and teams are engaging in Why-Why Problem Solving Activities.
Requirements:
- Previous leadership experience required;
- Skills to communicate effectively with coworkers and customers;
- Ability to work independently, effectively manage time and multitask in a fast-paced environment;
- Ability to read, understand and follow through on verbal and written directions;
- Ability to reliably meet required work schedule and adhere to company attendance policy;
- Must display exceptional leadership skills; excellent interpersonal and communication skills;
- Friendly and customer service oriented. Interest in food and cooking a plus;
- Self-motivated, with a high attention to detail, quality and presentation.