BDC Manager Job Description Template
Our company is looking for a BDC Manager to join our team.
Responsibilities:
- Ensures all internet leads are followed up with until competition of sale;
- Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;
- Answer customer inquiries and calls when necessary;
- Follows up with aged sales leads;
- Manage and track all leads;
- Manage all incoming and outgoing phone calls and emails;
- Maintain daily, weekly, and monthly sales forecasts;
- Work closely with executive and department managers to develop appointment setting strategies;
- Handle our customer contacts through CRM, service, follow-up and lead generations;
- Schedule sales/service appointments and reschedule no-show customers;
- Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals;
- Learn to overcome objections and thrive within sales situations;
- Answer customer internet inquires by both email and phone;
- Manage day-to-day business of the business development center;
- Achieve the sales and customer satisfaction objective set by management.
Requirements:
- Previous Sales experience;
- Competitive and self-motivated attitude that thrives on goals;
- Team player with positive energy and an eagerness to improve;
- Previous management experience preferred;
- Automotive industry experience preferred;
- Ready to waste no time on learning new product in’s and out’s, eager to improve;
- Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists;
- Outgoing personality, ability to influence customers to schedule appointments;
- Strong computer knowledge;
- Phenomenal communication skills with customers and team members;
- Experience in previous automotive dealerships, with 5 years’ experience specifically with BDC/internet;
- Extremely customer service oriented;
- Must have strong computer skills;
- Enthusiastic personality;
- Must be Dependable and Reliable.