BDC Agent

BDC Agent Job Description Template

Our company is looking for a BDC Agent to join our team.


  • Follow up with leads that are not ready to make an appointment or no-show;
  • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management;
  • Provide customers with initial product information and direct them to the appropriate dealership resources;
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates;
  • Utilize CRM tracking system daily;
  • Present initial financing options based on customer needs.


  • Prompt and courteous demeanor;
  • Excellent teammate with collaborative attitude and eagerness to improve;
  • Strong computer skills;
  • Positive and hardworking personality;
  • Valid driver’s license.