Service BDC Representative

Service BDC Representative Job Description Template

Our company is looking for a Service BDC Representative to join our team.


  • Respond to customer website requests;
  • Contact customers based on current marketing initiatives;
  • Contact internet customers via email and phone to schedule a service appointment;
  • Making outbound call, generate service appointments and log all customer comments;
  • Reschedule no-show customer appointments;
  • Schedule all future contact as needed;
  • Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact;
  • Schedule follow-up contact if no appointment is made.


  • Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills;
  • Able to sit and work at a computer keyboard for extended periods of time;
  • Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer;
  • Previous experience with phones or telemarketing experience highly preferable.