Mobile Associate Job Description Template
Our company is looking for a Mobile Associate to join our team.
Responsibilities:
- Open and close the store;
- Create an environment for discovery in your store that sparks new ideas for using mobile communications;
- Keep abreast of the rapidly evolving Wireless technology;
- Offer consultative sales and service to our customers by being an expert in products and services;
- Maintain all store standard operational procedures;
- Execute the processes and procedures that ensure that the front of the store works as well as the back from a customer perspective;
- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store;
- How our ever expanding-coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network;
- Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources;
- Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise;
- Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further;
- Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate;
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment;
- Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology;
- Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by.
Requirements:
- High School Diploma or GED;
- At least 18 years of age;
- Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers;
- Desire to be a part of the game-changing T-Mobile store team;
- Work varied shifts, seven days per week, which may include evenings, weekends, and holidays, including full time training;
- Tech savvy;
- 6 months of customer service and/or sales experience, Retail environment preferred;
- Written and verbal communication skills;
- Legally authorized to work in the United States;
- Competitive drive and confidence to succeed in a fast-paced sales environment;
- Effective at balancing customer experience and performance goals;
- Demonstrable creativity for problem solving.