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$135k - $169k
...Strong command of CX and operational KPIs: First Contact Resolution (FCR), Average Handle Time (AHT), Net Promoter Score (NPS), CSAT, SLA adherence, quality scores. ~ Proficiency in data analysis tools (Excel/Google Sheets at minimum; BI tools such as Tableau, Power BI...SuggestedFull timeContract workTemporary workLive inLocal areaRemote workWork from home$19 per hour
...booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking. This role directly impacts SLA performance, client satisfaction, booking conversion rates , and overall revenue generation. Agents are expected to operate with...SuggestedFull timeLive inWork at officeWork from homeFlexible hours- ...stakeholder adoption of analytics products and self-service reporting. Reduced ad hoc reporting requests through reusable analytics assets. High pipeline reliability, SLA adherence, and data quality. For applications and inquiries, contact:****@*****.***...SuggestedContract workRemote work
- ...OT monitoring systems. Perform in-depth analysis on suspicious activities; create and manage cases/tickets. Ensure triage accuracy, SLA compliance, and detailed documentation. Incident Coordination & Response: Initiate incident bridges and manage real-time incident...SuggestedContract workRemote workNight shift
- ...Technical Skills Experience with vulnerability management automation (ticketing workflows, remediation tracking, exception handling, SLA reporting). Cloud platform experience (AWS, Azure, and/or Google Cloud Platform), including security services and identity...SuggestedFull timeRemote work
$60 - $70 per hour
...answer submitter questions, check completeness, track to resolution Escalate to SMEs with clear handoff notes; monitor queues for SLA adherence Jira QA o Facilitate QA review of Jira tickets for completeness and correct classification Track findings, follow up...SuggestedHourly payWork at officeShift work- ...day-to-day AMS support for SAP Group Reporting, including incident management, problem resolution, and change requests in line with SLA commitments. Configure and maintain SAP Group Reporting objects including consolidation units, versions, hierarchies, elimination...SuggestedWork at officeRemote work
- ...and break-fix. Manage assets, auditing, and daily work log/ticket tracking. Provide smart-hands assistance within specified SLA response times (on-call duties may apply). Maintain a safe and secure operating environment and report violations. Maintain...SuggestedShift workNight shiftWeekend work
- ...Lockbox, and Revenue Recognition. Experience in Bank Statement Reconciliation and Cash Positioning. Knowledge of Subledger Accounting (SLA). Understanding of Oracle Financial Reporting Center (FRC), OTBI, and BI Publisher. Experience with Oracle BPM approvals. Familiarity...SuggestedContract workBank staffH1bLocal areaRemote work
- ...and implement system and data integrations across distributed infrastructure environments. Automate operational reporting including SLA metrics, utilization statistics, and capacity forecasting. Support integration between internal systems, applications, and infrastructure...SuggestedFull timeContract workRemote workAfternoon shift
- ...Leadership in the development and delivery of enhancement processes, providing thought leadership around LEAN Six Sigma, process redesign and SLA insights. Outstanding research, analytical, and quantitative aptitude, as well as advanced attention to detail, are required for...Suggested
- ...strong relationships with clients, acting as a trusted advisor Vendor Management of the outsourced L1/L2 support desk; Ensuring SLA compliance Work with internal teams and the support vendor to increase first call resolution ensuring high quality support to our...SuggestedHourly payContract workWork at office
- ...governance with effective processes, procedures, utilizing key IT service management (ITSM) techniques, policies, along with establishing SLA's, KPIs and other key operational metrics. CCNA, CCNP or CCIE certification(s) - a plus PCNSA , PCNSE certifications a plus...SuggestedImmediate start
- ...developing, and maintaining automated workflows in ServiceNow to improve vulnerability intake, triage, assignment, remediation tracking, SLA monitoring, dashboards, and audit-ready reporting. Key Responsibilities Design, develop, test, and maintain ServiceNow...SuggestedContract workWork at office3 days per week
- ...Request, and Knowledge Management processes. Develop dashboards, KPIs, and service metrics to measure operational performance and SLA compliance. Collaborate with Agile, DevOps, and engineering teams to streamline service delivery. Coordinate testing, user...Suggested
- ...Deliverables Improve overall security posture through risk reduction initiatives. Reduce vulnerability remediation timelines and SLA breaches. Drive automation of vulnerability remediation workflows. Establish effective ownership and governance models....Remote work
- ...UI Policies/Actions, and Flow Designer . Deliver new features through Agile user stories and resolve production incidents within SLA. Support specialized ServiceNow capabilities including BLSP (public-facing portal). Perform unit testing, support UAT, and...
- ...day-to-day operations of AWS and Databricks platforms with hands-on Manage platform reliability, monitoring, incident resolution, and SLA compliance Administer Databricks workspaces, jobs, compute, access controls, and governance Drive DevOps practices including CI/CD,...Contract work
- ...Incident & Major Incident Management (MIM) processes. Lead P1/P2 incident bridges , ensure timely resolution and communication. Track MTTR, SLA adherence, escalation handling, and service restoration. Drive post incident reviews and improvements. Problem Management (PM)...Permanent employmentContract work
- ...-day operations of AWS and Databricks platforms with hands-on Manage platform reliability, monitoring, incident resolution, and SLA compliance Administer Databricks workspaces, jobs, compute, access controls, and governance Drive DevOps practices including...
- ...and compliance (GRC) processes - including risk register management, control testing schedules, exception tracking, and remediation SLA monitoring. Ensure alignment between cloud infrastructure controls and enterprise GRC frameworks. Cross-Functional Collaboration: Partner...
- ..., AR, GL, FA, EBTax, Vertex, OneSource, and Cash Management. Troubleshoot and resolve incidents and defects across L2/L3 within SLA timelines. Perform root cause analysis (RCA) for recurring and critical incidents. Create and maintain functional and technical...Remote workWeekend work
$172.4k - $320.1k
...Azure DevOps, Jenkins, Jira, and SIEM tools Drive enterprise vulnerability management initiatives, including prioritization frameworks, SLA tracking, remediation velocity improvements, and security posture dashboards Embed security-by-design principles into the SDLC,...Base plus commissionLocal areaRemote workWorldwide- ...issues, and blockers early and drive resolution through appropriate escalation channels. Track program KPIs, remediation progress, SLA adherence, and compliance metrics. Coordinate cross-functional teams across global stakeholders. Requirements:...
- ...cybersecurity incident response team, maintaining availability to provide on-call support and ensuring adherence to service level agreements (SLA) and operating procedures. Identify and address security vulnerabilities and threats to the technology stack, prioritizing...Full timeTemporary workRemote workWorldwideFlexible hours
$99.41k - $157k
...technical support. The SAP Technical Lead also manages SAP security requirements, user and role administration, vendor coordination, and SLA compliance. Additionally, the role provides direction to the SAP ABAP team, establishes technical standards, evaluates solution...For contractorsWork experience placementLocal areaRemote workFlexible hours- ...assets. Ensure accurate asset accountability across systems and support readiness for audit and compliance reviews. Drive SLA metrics reporting and process improvements in coordination with customer service delivery, endpoint, and program leadership teams....Contract workRelocation
- ...accountability across systems, alignment with service delivery expectations, and readiness for audit and compliance reviews. The role also drives SLA metrics reporting and process improvements in coordination with customer service delivery, endpoint, and program leadership teams....Contract workRelocation
- ...generation as required. Ensure adherence to regulatory requirements, safety protocols, and industry standards, including support for SLA/KPI commitments. Maintain project documentation, status tracking, change-management processes, and required meeting cadence....Contract work
- ...dependencies, and monitoring Deliver trial balance, core financial statements, and close reporting outputs Subledger Accounting (SLA) & Cross-Module Coordination Design and govern SLA rules across AP, AR, Fixed Assets, and integrated sources, defining accounting...Local area