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$135k - $169k
...Strong command of CX and operational KPIs: First Contact Resolution (FCR), Average Handle Time (AHT), Net Promoter Score (NPS), CSAT, SLA adherence, quality scores. ~ Proficiency in data analysis tools (Excel/Google Sheets at minimum; BI tools such as Tableau, Power BI...SuggestedFull timeContract workTemporary workLive inLocal areaRemote workWork from home$19 per hour
...booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking. This role directly impacts SLA performance, client satisfaction, booking conversion rates , and overall revenue generation. Agents are expected to operate with...SuggestedFull timeLive inWork at officeWork from homeFlexible hours- ...and self-service reporting. Reduced ad hoc reporting requests through reusable analytics assets. High pipeline reliability, SLA adherence, and data quality. EEO: OpenKyber is an Equal Opportunity Employer and does not discriminate in employment on the...Suggested
$60 - $70 per hour
...answer submitter questions, check completeness, track to resolution Escalate to SMEs with clear handoff notes; monitor queues for SLA adherence Jira QA o Facilitate QA review of Jira tickets for completeness and correct classification Track findings, follow up...SuggestedHourly payWork at officeShift work- ...Technical Skills Experience with vulnerability management automation (ticketing workflows, remediation tracking, exception handling, SLA reporting). Cloud platform experience (AWS, Azure, and/or Google Cloud Platform), including security services and identity...SuggestedFull timeRemote work
- ...Coordinate with all relevant stakeholders to track and manage large, high visible, and complex project roll-outs Ensure customer SLA’s are successfully met Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow...SuggestedLocal areaImmediate start
- ...day-to-day AMS support for SAP Group Reporting, including incident management, problem resolution, and change requests in line with SLA commitments. Configure and maintain SAP Group Reporting objects including consolidation units, versions, hierarchies, elimination...SuggestedWork at officeRemote work
- ...OT monitoring systems. Perform in-depth analysis on suspicious activities; create and manage cases/tickets. Ensure triage accuracy, SLA compliance, and detailed documentation. Incident Coordination & Response: Initiate incident bridges and manage real-time incident...SuggestedContract workRemote workNight shift
- ...appropriate internal/external teams for resolution. Complete all assigned tasks in Verizon's workflow systems within the required SLA. Document detailed notes in applicable engineering systems/applications. MUST HAVE SKILLS Well-versed in overall...SuggestedWork experience placementWork at officeRotating shift
- ...Lockbox, and Revenue Recognition. Experience in Bank Statement Reconciliation and Cash Positioning. Knowledge of Subledger Accounting (SLA). Understanding of Oracle Financial Reporting Center (FRC), OTBI, and BI Publisher. Experience with Oracle BPM approvals. Familiarity...SuggestedContract workBank staffH1bLocal areaRemote work
- ...and break-fix. Manage assets, auditing, and daily work log/ticket tracking. Provide smart-hands assistance within specified SLA response times (on-call duties may apply). Maintain a safe and secure operating environment and report violations. Maintain...SuggestedShift workNight shiftWeekend work
- ...Problem Management. Remote network surveillance and event response. Triage and resolution of service impacting incidents within SLA’s. Participation in complex troubleshooting with next tier SME’s. Customer facing technical support delivered via telephone,...SuggestedRemote workNight shift
- ...Deliverables Improve overall security posture through risk reduction initiatives. Reduce vulnerability remediation timelines and SLA breaches. Drive automation of vulnerability remediation workflows. Establish effective ownership and governance models....SuggestedRemote work
- ...developing, and maintaining automated workflows in ServiceNow to improve vulnerability intake, triage, assignment, remediation tracking, SLA monitoring, dashboards, and audit-ready reporting. Key Responsibilities Design, develop, test, and maintain ServiceNow...SuggestedContract workWork at office3 days per week
- ...day-to-day operations of AWS and Databricks platforms with hands-on Manage platform reliability, monitoring, incident resolution, and SLA compliance Administer Databricks workspaces, jobs, compute, access controls, and governance Drive DevOps practices including CI/CD,...SuggestedContract work
- ...Request, and Knowledge Management processes. Develop dashboards, KPIs, and service metrics to measure operational performance and SLA compliance. Collaborate with Agile, DevOps, and engineering teams to streamline service delivery. Coordinate testing, user...
- ...and implement system and data integrations across distributed infrastructure environments. Automate operational reporting including SLA metrics, utilization statistics, and capacity forecasting. Support integration between internal systems, applications, and infrastructure...Full timeContract workRemote workAfternoon shift
- ...-day operations of AWS and Databricks platforms with hands-on Manage platform reliability, monitoring, incident resolution, and SLA compliance Administer Databricks workspaces, jobs, compute, access controls, and governance Drive DevOps practices including...
- ...and compliance (GRC) processes - including risk register management, control testing schedules, exception tracking, and remediation SLA monitoring. Ensure alignment between cloud infrastructure controls and enterprise GRC frameworks. Cross-Functional Collaboration: Partner...
- ...strong relationships with clients, acting as a trusted advisor Vendor Management of the outsourced L1/L2 support desk; Ensuring SLA compliance Work with internal teams and the support vendor to increase first call resolution ensuring high quality support to our...Hourly payContract workWork at office
- ...Pipelines Infrastructure Automation Site Reliability Engineering (SRE) Production Operations Service Reliability SLA / SLO / SLI Management Error Budgets Incident Management Root Cause Analysis (RCA) High Availability Disaster...
- ..., AR, GL, FA, EBTax, Vertex, OneSource, and Cash Management. Troubleshoot and resolve incidents and defects across L2/L3 within SLA timelines. Perform root cause analysis (RCA) for recurring and critical incidents. Create and maintain functional and technical...Remote workWeekend work
- ...issues, and blockers early and drive resolution through appropriate escalation channels. Track program KPIs, remediation progress, SLA adherence, and compliance metrics. Coordinate cross-functional teams across global stakeholders. Requirements:...
- ...cybersecurity incident response team, maintaining availability to provide on-call support and ensuring adherence to service level agreements (SLA) and operating procedures. Identify and address security vulnerabilities and threats to the technology stack, prioritizing...Full timeTemporary workRemote workWorldwideFlexible hours
- ...assets. Ensure accurate asset accountability across systems and support readiness for audit and compliance reviews. Drive SLA metrics reporting and process improvements in coordination with customer service delivery, endpoint, and program leadership teams....Contract workRelocation
$172.4k - $320.1k
...Azure DevOps, Jenkins, Jira, and SIEM tools Drive enterprise vulnerability management initiatives, including prioritization frameworks, SLA tracking, remediation velocity improvements, and security posture dashboards Embed security-by-design principles into the SDLC,...Base plus commissionLocal areaRemote workWorldwide- ...accountability across systems, alignment with service delivery expectations, and readiness for audit and compliance reviews. The role also drives SLA metrics reporting and process improvements in coordination with customer service delivery, endpoint, and program leadership teams....Contract workRelocation
- ...infrastructure upkeep Support disaster recovery tasks, backup verification, and basic business continuity activities Manage SLA compliance, CSAT scores, ticket backlog, and major incident support Perform data spill remediation, system compliance checks,...Casual work
- ...generation as required. Ensure adherence to regulatory requirements, safety protocols, and industry standards, including support for SLA/KPI commitments. Maintain project documentation, status tracking, change-management processes, and required meeting cadence....Contract work
- ...changes for claims processing systems based on technical specifications. Monitor daily batch jobs and resolve ABENDs within defined SLA timelines. Assist in unit and integration testing of new healthcare compliance updates. Maintain accurate technical...Visa sponsorshipFlexible hoursNight shift