Veterinary Front Desk/Client Service Rep

Description
Veterinary Client Service Representative
San Jose Animal Hospital
Schedule: This is a full-time position with a schedule of Tuesday-Friday. No weekends!
Compensation is negotiable based on experience and credentials, with an expected starting range of $19-$24/hour. The final pay will carefully consider a wide range of factors including your skills, qualifications, experience, and location.
About You
The Veterinary Client Service Representative plays a key role in the hospital's success. While this position does not have any clinical duties, the VCSR will work together with Veterinarians, Veterinary Technicians, Veterinary Assistants, and the Practice Manager. The VCSR is the pivot around which the hospital operates and is responsible for customer service functions.
Role & Responsibilities

Check clients in and out while providing a welcoming, professional experience
Answer phones professionally and assist clients with questions and requests
Accurately schedule appointments and help maintain efficient appointment flow
Process payments and ensure accurate client transactions
Maintain a high standard of patient and client care throughout every interaction
Complete MIA (Missing in Action) calls and follow up with clients as needed
Work collaboratively with the CSR team to complete daily tasks and maintain front-desk coverage
Assist with prioritizing and managing front-desk responsibilities during busy periods
Our Ideal Candidate

At least 1 year of veterinary medicine experience is preferred. Candidates with strong customer service experience in a fast-paced office or healthcare setting may also be considered.
Strong customer service skills and a genuine commitment to client care
Friendly, professional, and approachable
Highly organized with strong attention to detail
Excellent verbal and written communication skills
Strong problem-solving and critical-thinking skills
Able to multitask, prioritize competing demands, and remain calm in a fast-paced environment
A team player who communicates well and is willing to jump in and support coworkers as needed
Comfortable taking initiative to complete daily responsibilities without constant direction
You’ll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits – our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.
About Thrive
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.