Head of Operations & Business Management

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. Assures coordination with other shifts and drives process improvements. Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.

Overview of Benefits Competitive compensation package of minimum $79,040 – maximum $93,600

Benefits Include Vacation: minimum of two (2) weeks

Sick days: 5 days

Holidays: 6 days

Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift

Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)

May be assigned to attend meetings with the client to represent SOM or other functional managers

Communicate clearly with the different stakeholders, both Transdev management and the client accordingly

Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders

Participate in Lean/Kaizen, and other Operational Excellence initiatives

Interpret metrics, finds opportunities and implements actions to drive results

Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives

Performs all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining; Manage and administer the performance-based pay program for all subordinate employees. Involve the SOM for managers’ evaluations

Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution

Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs

Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy

Interacts with and assists passengers as necessary

Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation

Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.

Maintains routine records and performs a variety of clerical work activities related to the property operation

Maintains high degree of confidentiality of all information

All other duties as assigned

Required Education And Experience Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams

Preferred Education: Degree in Engineering, Operations, or a related field is a plus

2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required

Required Knowledge Skills And Abilities (KSAs) Knowledge of service area and ability to read a map/digital map directions

Ability to use a computer to generate reports and schedules

Ability to supervise others and make quality business decisions regarding operations

Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes

Good written and oral communication skills

Ability to organize and perform work efficiently; strong analytical skills and attention to details

Travel up to 20% of the time

Must be on call and responsive for 24/7 operations

Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts

Physical Requirements Long periods of standing, walking, and sitting

Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders

Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl

Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities

May work in extreme heat and cold, and in damp environment with moderate noise

Work is occasionally accomplished in an office or in a cubicle space equipped with a computer

Must be able to occasionally lift and/or move up to 45 pounds

Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Pre-Employment Requirements Must be 21 years of age

All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening

Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Drug-free workplace: Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.); be able to pass a drug screen and background check.

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