Education Caseworker

Primary Objectives
Performs complex work planning, organizing, and administering services to County applicants for social service programs by interviewing applicants based on financial status, resources, and assessment of barriers preventing self‑sufficiency; provides ongoing intensive case management to individuals participating in long‑term programs; assigned most difficult and complex cases; performs related tasks as apparent or assigned.

This is a safety sensitive position and is subject to random and pre‑employment drug and alcohol screening.

Supervision Exercised
None.

Identifies applicant’s needs for social services through interviews to obtain information and determine eligibility; explains rules and regulations governing eligibility and grants; evaluates personal and financial data; maintains all aspects of confidentiality; assigns cases to staff as appropriate.

Oversees case management services to ensure development of goal planning and empowerment of individuals and family; with a focus of successful life planning and future outcomes.

Reviews and evaluates program services and activities to ensure program integrity and adherence to County policies and procedures.

Provides advice to management on matters concerning social services activities, and furnishes technical feedback on assignments and cases, and related concerns.

Engages applicants and recipients in open dialogue to clearly explain rules and regulations governing eligibility, methods of payment, and legal rights.

Initiates procedures to approve, modify, deny, or terminate client eligibility for social service programs and grant funding.

Develops and maintains working relationships with clients via group interactions, one‑on‑one appointments, phone and, email. Creates content and posts to social media for the purposes networking, education, job referrals, announcements and community outreach. Creates/develops information brochures, program materials and other media for the purpose of informing the public of services, workshops and educational opportunities.

Utilizes person-centered, holistic and evidenced based approach to case management by assisting clients in completing applications; provides factual information regarding various program regulations and procedures; identifies need for other services, and makes referrals to various agencies and community resources available; acts as an advocate between other social service agencies.

Creates and maintains case files; maintains accurate logs and compiles records of work performed; prepares regular and special reports as required including bi‑weekly client diagnostic reports through database.

Creates curriculum for, and facilitates, a variety of workshops, seminars, networking groups, new client and new business orientations, and other stakeholder meetings and workgroups.

Recommends appropriate classes to develop skills and tools, while staying up to date on evidence‑based practice.

Oversees the development of employment and training opportunities for clients; works with Case Managers and employers to match qualified candidates to their needs.

Provides ongoing case management to intensive need clients; meets with clients on a regular basis to ensure eligibility and compliance. Refers clients to case managers as appropriate.

Seeks and participates in continuing education opportunities regarding changes in mainstream services, new programs and resources, and changing trends.

Develops and maintains ongoing working relationships with other Douglas County departments, social services agencies, organizations, services clubs, and community groups.

Uses County vehicle to perform various tasks related to job duties.

Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.

Contributes effectively to the accomplishment of team or work unit goals, objectives, and activities.

MINIMUM QUALIFICATIONS

Bachelor’s Degree in Social Work; AND two (2) years professional experience performing social work, case management; experience in interviewing clients, providing information and resources, and determining eligibility for various social service, medical or related programs.

CERTIFICATIONS/LICENSES

Valid driver’s License

Licensed Social Worker (LSW) by the State of Nevada Board of Examiners for Social Workers

CPR, First Aid, Bloodborne Pathogen, and AED certification within six (6) months of the date of employment

WORKING CONDITIONS

The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

This work requires the frequent exertion of up to 10 pounds of force; occasional exertion up to 25 pounds of force.

Work regularly requires sitting, speaking or hearing and using hands; occasionally requires standing, walking, kneeling or crawling and reaching with hands and arms.

Work has standard vision requirements; vocal communication is required for expressing ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels.

Work requires preparing and analyzing written or computer data and observing general surroundings and activities.

Work is generally in a moderately noisy location (e.g. business office, light traffic).

Work has no exposure to adverse environmental conditions.

ACKNOWLEDGEMENTS

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

Employment is contingent upon successful completion of background/screening.

Douglas County participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant’s Form I‑9 to confirm work authorization. All candidates who are offered employment must complete Section 1 of the Form I‑9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment. Please be prepared to provide required documentation as soon as possible after the job offer is made.

This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the incumbent. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Incumbent may be asked to perform other duties as required.

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