Front Desk Receptionist: Monday - Friday

At Albany Braces, we provide exceptional specialized orthodontic care and experiences that bring healthy, confident smiles to the faces of our patients. This requires a team of highly skilled and creative people who are committed to demonstrating teamwork, compassion, integrity, knowledge, gratitude, and fun! We value the unique skills, experiences, and perspectives every team member brings to the organization, and we are focused on ensuring our team members thrive both professionally and personally.

Theprimary focus of the Front Desk Receptionist is to welcome each patient and provide quality service. You will assist with paperwork, scheduling and answering any questions that patients or parents may have. You will be responsible for:

Scheduling patients in accordance with office policies, protocols and time blocks.

Confirming contact information including address, telephone number and email.

Working closely with the clinical team by communicating any necessary information to assist each patient.

Answering high volume of patient telephone calls.

Collecting and posting payments from patients.

Communicating with other dental offices and specialists regarding referrals, existing x-rays, claim history and any conditions of mutual patients.

Scanning letters, referrals, and records from other offices into patient’s account and document appropriately.

Preparing all new patient and recall paperwork for the next day.

Gathering and verifying insurance benefits.

Skills:

Strong communication and customer service skills

Ability to work with patients of all ages

Excellent organizational skills and attention to detail

Works well independently and in a team environment

Details:

Monday - Friday 7:55AM - 5:00PM

Pay Range: $19 - $23 Hourly

Must be able to occasionally commute to any of our 5 practice locations - Albany, Delmar, Latham, East Greenbush, and Clifton Park

Competitive pay + growth opportunities

Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life insurance

FSA and HSA

401K with company contributions

Paid time off + paid holidays

Free or discounted dental and orthodontic treatment

Preferred Qualifications:

Minimum of 1 year of customer-facing experience

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