Customer Service Officers

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a professional and customer service-focused Service Specialist to join the Opensity team working at our client's office. In this pivotal role, you will provide various administrative support, which may include copy, print, mail, hospitality, facilities, and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.
Accurately produce copy, print, and scan projects according to written instructions.

Reception Services
Answer incoming telephone calls and route them to the appropriate person or department.
Coordinate and maintain client conference rooms, common areas, and kitchens.
Inspect conference rooms and common areas to ensure they are clean, stocked with supplies, and ready for continual use.
Organize and distribute client kitchen supplies.
Maintain inventory control and order supplies as needed.
Floor Coordination
Maintain copy rooms and stock general office supplies.
Deliver paper and other supplies throughout the office.
Perform basic daily maintenance and assist with general office service needs.
Facilities Services
Assist with hanging pictures, small office moves, and other general facilities requests.
Support cleaning services and maintain the overall appearance of the office.
Communicate with key client contacts regarding building and equipment concerns.
Assist with other facilities-related duties as assigned.
High School Diploma or equivalent.
Minimum of 1 year of professional-level work experience.
Previous experience in a client service-oriented field preferred; law firm experience is a plus.
Flexibility and ability to manage multiple projects and priorities simultaneously.
Ability to demonstrate patience, tact, and diplomacy when handling client concerns or complaints.
Ability to assist with all other duties assigned that fall within contracted service-level agreements.
The Compensation range for this role is up to $26.00 USD per hour and may be eligible for an annual bonus. Medical insurance
Dental insurance
401(k) retirement plan
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.