Head of Sales Operations - Virtual/Remote
RUI
We're seeking a proactive leader with a passion for delivering exceptional service and a proven track record in the BPO industry to join our team as an Operations Manager, specializing in Sales in the Telecommunications industry. This role focuses on driving growth through effective management of sales strategies, team performance, and operational excellence.
Key Responsibilities
Team Leadership and Development
Train and develop a high‑performing team of call center sales agents.
Set clear performance expectations and conduct regular performance reviews.
Create a positive and motivating work environment that drives agent engagement, productivity, and sales performance.
Sales Strategy Implementation
Develop and execute comprehensive sales strategies tailored to client needs and market trends.
Analyze sales data and performance metrics to identify opportunities for growth and drive strategic initiatives.
Collaborate with stakeholders to ensure alignment of sales goals with overall business objectives.
Operational Management
Oversee daily call center operations to ensure compliance with quality standards and performance metrics.
Manage staffing, scheduling, and resource allocation to meet service level agreements (SLAs) and sales targets.
Monitor and analyze key performance indicators (KPIs) related to sales performance and conversion rates.
Process Improvement
Identify areas for process optimization and implement best practices to enhance the sales process.
Conduct training sessions and workshops to ensure agents are equipped with effective sales techniques and product knowledge.
Leverage technology and data analytics to improve operational efficiency and sales effectiveness.
Customer Engagement and Issue Resolution
Develop initiatives to proactively engage with customers and identify upselling or cross‑selling opportunities.
Handle escalated customer issues and ensure resolutions that support both customer satisfaction and sales outcomes.
Utilize customer insights to inform sales strategies and enhance product or service offerings.
Other duties as assigned based on business need.
Qualifications
Experience
5+ years of experience in call center operations, with a focus on sales in a BPO environment.
5+ years of Telecommunications industry experience.
Demonstrated success in managing teams and implementing sales strategies.
Skills
Strong analytical skills with the ability to interpret data and make data‑driven decisions.
Excellent communication, negotiation, and interpersonal skills.
Proficient in call center technology and customer relationship management (CRM) systems.
Ability to thrive in a dynamic, fast‑paced environment.
Fully remote.
May require flexibility for evening or weekend shifts based on operational needs.
Industry: Outsourcing and Offshoring Consulting
Employment Type: Full-time
Seniority level: Mid‑Senior level
#J-18808-Ljbffr RUI
- Hover seeks a Senior Customer Experience Operations Manager to steer a ~50-person BPO across three countries, driving performance and culture. You’ll own key metrics, partner with site leadership, and guide the shift to AI-first triage in chat and email while maintaining...SuggestedShift work
- Spring Health seeks a Vendor & Workforce Operations Lead to build and lead the program that manages revenue cycle vendors and BPO partners across multiple lines. You’ll oversee sourcing, onboarding, performance monitoring, and renewals, coordinating with Finance, Legal...SuggestedRemote job
- Citrin Cooperman seeks a Business Process Outsourcing Manager to lead day-to-day financial operations for clients, including the general ledger, payables, receivables, payroll, and reporting. The role supervises onshore and offshore staff, drives process improvements, supports...Suggested
$70k
...Job Description Operations & Marketing Manager — Mymon Equities (Brooklyn, NY) \n \n We build exceptional real estate in Brooklyn, Queens, and the Bronx. \n Mymon Equities acquires, renovates, and develops properties across these three boroughs. We’ve built...SuggestedFor contractorsWork at officeMonday to FridayMymon Equities
New York, NY18 days ago- Citrin Cooperman seeks a Business Process Outsourcing Manager to join its Advisory Department in New York. You will oversee day-to-day financial operations for clients, including general ledger, payables, receivables, payroll, and reporting, while managing onshore and offshore...Suggested
$180k - $210k
...Global R2R leader to join their organization and lead the BPO Accounting operations. This company offers a competitive salary w/ benefits including... ...level targets Lead a robust issue and exception management framework that promotes transparency, risk mitigation, and...Full timeWork at officeFlexible hoursLHH
New York, NY4 days ago$139.72k - $209.58k
...technology, and premium video content. Our media sales division helps local, regional, and... ...sales channels. Job Summary The Sales Operations team is at the forefront of the ongoing... ...via Strategic Initiatives. The Senior Manager, Sales Operations role spearheads leading...Work experience placementLocal areaNight shiftWeekend workComcast (CC) of Willow Grove
New York, NY3 days ago- ...About Us InsideScale is a leading sales development consultancy founded and based in San Francisco - the heart of SaaS. Brands like Gong... ...community. Our clients see us as on-the-ground partners, and we operate as an extension of their core teams - accelerating growth from...Full timeRemote work
Inside Scale Inc.
New York, NY2 days ago $98k - $110k
...the company has an exciting opportunity for a Sales Operations Manager to join the Power & Thermal Management Division. Responsible for leading the Sales Operations Assistant team and improving the processes, systems, and reporting that support the sales organization...Temporary workRemote workLeGrand LLC
New York, NY2 days ago$120k - $125k
## Manager, Sales OperationsApply: NA\\_REMOTE: Full time: Posted 13 Days Ago: JR100098Manager, Sales Operations *This role is fully remote and candidates in the Eastern & Central time zones are preferred. Salary range is 120 - 125K USD.* Interested in a career that bridges...Full timeRemote workFlexible hoursElemica
New York, NY2 days ago$100k - $120k
...Sales Operations Manager – LOVE LLC Location: New York, NY (60 Charlton Street) — In-officeWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.ABOUT:LOVE LLC is the...Local areaBe LOVE
New York, NY4 days ago$139k - $164k
...Sales Operations ManagerAt Picnic, we're reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips...Full timeTemporary workWork at officeLocal areaFlexible hoursATOMS Careers page
New York, NY1 day ago$108k - $120k
.... Making a difference in the lives of patients and their families drives us to go above and beyond every day. Summary The Sales Operations Manager is responsible for overseeing and optimizing the sales operations processes to drive efficiency and effectiveness within the...Permanent employmentFull timeFor contractorsWork at officeRemote workVantedge Medical
New York, NY2 days ago$90k - $120k
...Location: Remote (US Candidates) Sales Operations Manager Company Overview eDynamic Learning is celebrating 17 years of serving educators. Founded by a classroom teacher, we are on a mission to empower educators with accessible and equitable resources, guiding students...Contract workRemote workeDynamic Learning
New York, NY4 days ago$88.2k - $163.8k
...colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are looking for a Sales Operations Manager to join our Sales Operations team as an individual contributor. You will directly own and drive high-impact projects...Immediate startRemote workFlexible hoursAmerican Express Global Business Travel
New York, NY1 day ago$75k - $100k
...zones Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To... ...retention suggests we’re on the right path. Position Overview The Sales Operations Manager is responsible for the data, processes, reporting,...Full timeRemote workNight shiftRenalogic
New York, NY2 days ago- ...Reports to: Associate Director, Sales Operations Reporting & Analytics Location: Remote Company Overview: Braeburn is dedicated to delivering... ...challenge the status quo and champion transformation of the management of opioid use disorder (OUD) by partnering with the...Remote work
Braeburn
New York, NY2 days ago $115k - $120k
..., With Heart(R). About the Role We are seeking a Senior Manager, Global Commercial Operations and Enablement, to join our team in a remote capacity. As... ...and strategic enablement across our global Inside Sales and commercial teams. This role is essential to advancing...Remote workWorldwideFlexible hoursPAREXEL
New York, NY2 days ago- ...Sales Operations ManagerInspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission... ...our revenue operations team and looking for a Sales Operations Manager to help scale and strengthen the systems and processes we've...Work at officeWorldwideFlexible hours
Inspira Education
New York, NY2 days ago - ...Sales Operations ManagerClinch is a fast-growing creative adtech company providing AI-driven Hyper-Personalized Dynamic Creative technology... ...seeking a highly motivated, detail-oriented Sales Operations Manager to join our dynamic team and contribute to our continued growth...Work at officeFlexible hours3 days per week
Clinch
New York, NY1 day ago $160k - $170k
...About the Role: The Senior Manager, Sales Operations,will support the field operations of PubMatic’s Americas Go to Market organization. This is a strategic, forward-looking role: the Senior Manager will drive territory planning and design, proactive revenue strategy...Work at officeRemote workPubmatic
New York, NY3 days ago$120k - $160k
...platform brings banking, payments, expense management, accounting automation, and financial... ...customer relationships while helping build the operational foundation needed to scale. About... ...Collaboration Partner with Sales, Customer Success, Operations, Product,...Full timeImmediate startRelocationarcadia
New York, NY3 days ago- ...shopping with us! Our Business Operations team At Joko, the Business... ...and impact-obsessed Operations Manager to join our Business Operations... ...Revenue Operations Redesign our sales and account management... ...accuracy Help to manage a dedicated BPO team to deliver flawless, high...Full timeLive inWork at officeRemote workFlexible hours
Joko
New York, NY2 days ago $120k - $150k
...New York City | Hybrid, 2-3 days per week A leading global financial information services organisation is seeking a Sales Strategy & Operations Manager to join its New York-based commercial team. This is a senior commercial analytics role focused on sales forecasting,...2 days per week3 days per weekJames Adams
New York, NY2 days ago- ...worldwide. People make a difference in the big game, we may help to find the right ones. Currently, we are looking for a Sales Operations Manager for RNK Health . Type: Full-time Location: Remote About RNK Health RNK Health is a fast-growing telehealth brand. We help...Full timeLive inLocal areaRemote workWorldwide
$4,000 per month
...moving performance marketing company focused on lead generation, sales enablement, and backend monetization. We’re lean, aggressive,... ...performing team. Responsibilities Own our CRM (Monday.com) Write and manage sales follow-ups Run outbound via email, SMS, phone Keep the...Full time$160k - $170k
Title & Overview Senior Manager, Sales Operations role supporting PubMatic’s Americas Go to Market organization. Responsibilities territory planning and design revenue strategy and planning sales forecasting quota setting sales process optimization sales training sales...Work at office- Own Sales Operations for the Solutions Engineering and Solutions Architect teams, covering engagement, capacity, POC/POV tracking, and technical-stage reporting. Build and maintain KPIs, dashboards, and forecasts while driving data quality and scalable processes across...Remote job
$180k - $210k
...feedback, and accountability. Our team operates with urgency and high standards, and I expect... ...and planning: Partner with the Head of Sales and Finance on annual and quarterly... ...attribution, and handoffs, and drive change management across the org. Requirements 10+ years...Work at officeWorldwide$90k - $105k
...where microbial risks can threaten safety, compliance and operational performance. Through our suite of innovative testing solutions... ...right fit. What You Will Do Luminultra is hiring for a Sales Operations Manager. This role is responsible for optimizing the processes,...Contract workLocal areaRemote workFlexible hours2 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Sales Operations - Virtual/Remote. Be the first to apply!
- managing director sales New York, NY
- director sales development New York, NY
- head of sales enablement New York, NY
- director of sales operations New York, NY
- director sales finance New York, NY
- remote sales director New York, NY
- pharmaceutical sales director New York, NY
- director of catering sales New York, NY
- executive sales director New York, NY
- director of franchise sales New York, NY