Head of Programme Management

Our Vision: We envision a just future, where our communities are empowered toreach positive outcomes and everyone is respected for their infinite worth. Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Float Program Manager. The Float Program Manager for the Community Resource Program and Home Youth Services Sheltering departments will be responsible for administering programming aimed at providing a safe, warm place with vital services for the area's homeless population. The person in this position will provide direct supervision of program staff, oversee project operations, and develop program policies for 24/7 shelters. This position will monitor multiple grants allocated to CRP and HYS by community partners.Schedule: Night ShiftMINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skills, and/or abilities required.EDUCATION and/or EXPERIENCETwo or more years of social services experience and a minimum of 1 year of managing or coordinating in a social service field. A preference will be given to those with shelter experience, and experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.KNOWLEDGE, SKILLS, AND ABILITES Possess intermediate to advanced computer skills. Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conference platforms.Must possess excellent planning, organization and time management skills.Ability to work evenings, weekends, early morning hours as part of standard shifts.WHAT YOU WILL DO TO SUPPORT THE COMMUNITY This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.Manages the day-to-day operations of ARCHES/HYS sheltering services.Builds and maintains relationships with volunteers and provides training for a growing volunteer base.Adheres to program policies in order to protect staff, client and volunteer safety.Demonstrates evidence of excellence in prioritization tools, Homeless Management Information System (HMIS), and other data-driven protocols.Completes spend down of all grant allocations, while providing the highest level of client service possible. Maintains full compliance with all federal, state, and grant funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams.Models full compliance with MWVCAA Safety Policy.Displays commitment to community-based projects and needs that are not covered by current grant structures (i.e., finding ways to solve homelessness beyond grant administration).Consistent on-site attendance and punctuality.Able to respond quickly when situations arise that require a manager to attend on-site.SUPERVISORY RESPONSIBILITIES Directly supervises approximately 5 employees over multiple shifts. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.Working evenings and weekends when necessary.Manual dexterity for handling office equipment.WORK ENVIRONMENT This position requires on-site work and is not eligible for remote work.Works in conjunction with ARCHES and community partner programs serving client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.Working with customers/clients over the phone and in-person.Occasional remote work from home.Variable and flexible work hours.WHAT WE OFFER401k contribution after 1 yearEmployee Assistance ProgramLife insuranceHealth, Vision and Dental Insurance For some positions, employees may be eligible for company‑sponsored continuing education MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at View phone number on us.fitly.work.**