HR Recruiting Generalist - REMOTE

MSC Cruises, the world’s third largest cruise line brand is expanding its Human Resources team in the USA. Reporting to the Director, HR Operations, the HR Generalist will support our growing North America business. This role serves as a trusted partner to leaders and employees across MSC Cruises and Explora Journeys, delivering an exceptional employee experience while supporting key HR operations, employee relations, compliance, and organizational initiatives.

This role partners closely with HR leadership, Finance, Legal, Payroll, and business leaders to ensure responsive, high‑quality HR support that aligns with organizational goals, company culture, and business objectives.

This is a hybrid position requiring employees to work from the Miami office four days per week (Monday through Thursday), with the option to work remotely on Fridays.

Serve as a first point of contact for team member and manager HR inquiries.

Provide guidance on company policies, procedures, and employment practices.

Support employee relations matters by conducting investigations, documenting findings, and partnering with leaders to resolve workplace concerns.

Partner with managers on performance management, coaching, employee development, and corrective action while ensuring the consistent application of company policies and employment practices.

Coordinate and facilitate onboarding and orientation activities to ensure a seamless new hire experience.

Ensure compliance with federal, state, and local employment laws and regulations.

Maintain accurate employee records and ensure data integrity within HR systems through regular audits and timely updates.

Assist with audits, reporting requirements, and policy administration.

Prepare and analyze HR metrics and reports, including headcount, turnover, retention, and employee relations trends.

Assist with maintaining HR dashboards and scorecards.

Participate in cross‑functional HR initiatives, process improvements, and the implementation of new HR programs, policies, and systems.

Identify opportunities to improve HR processes, employee experience, and operational efficiency.

Support organizational change initiatives, including workforce planning, reorganizations, and change management activities, as needed.

Bachelor's degree in Human Resources, Business Administration, or a related field.

3+ years of progressive Human Resources experience, preferably within a global, matrixed, or highly regulated organization.

Strong knowledge of employee relations, employment law, compliance, onboarding, and leave administration, with experience supporting a multi‑state workforce preferred.

Strong analytical and problem‑solving skills, with the ability to interpret HR data and provide actionable insights.

Ability to handle sensitive and confidential information with discretion.

Excellent communication, relationship‑building, and stakeholder management skills, with the ability to influence and build credibility across all levels of the organization.

Experience administering and maintaining HRIS platforms, including system ownership, data integrity, user support, and process optimization. Experience with ADP and/or SAP SuccessFactors strongly preferred.

Highly organized, detail‑oriented, process‑driven, and customer‑focused.

SPHR, SHRM‑CP, or equivalent HR certification is preferred.

Information About Visa Requirements If Any

US Passport or US Permanent Resident

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves.