Human Resources (HR) / Payroll Rep

Job Title
Job Description Education Requirements: High School or equivalent
Job Requirements:

Minimum of 1 year of experience administering Leave of Absence (LOA) programs.
Knowledge of leave administration processes, including parental leave.
Understanding of FMLA, ADA, HIPAA, and other applicable federal and state leave regulations.
Ability to explain leave policies, eligibility, and benefits to employees and managers.
Experience handling sensitive and confidential employee information with professionalism.
Strong customer service skills with the ability to support employees in a compassionate and professional manner.
Excellent verbal and written communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple cases and priorities in a fast-paced, shared services environment.
Experience maintaining accurate case documentation and records in an HR case management system.
Ability to troubleshoot and resolve routine and complex leave-related issues.
Proficiency with Microsoft Office Suite and HRIS/case management systems.
Ability to collaborate effectively with HR partners, managers, and cross-functional teams.
Strong problem-solving and critical-thinking skills.
Ability to work independently while contributing to a collaborative team environment.
Job Summary:

Serve as the primary HR point of contact for employees and managers regarding parental and leave of absence (LOA) programs.
Administer employee leave programs while ensuring compliance with company policies and federal/state regulations.
Guide employees through the leave process by explaining eligibility, benefits, documentation requirements, and available resources.
Process leave requests, maintain accurate case records, and ensure timely completion of required paperwork.
Coordinate with HR partners, managers, payroll, and Centers of Excellence (COEs) to ensure a seamless leave experience.
Monitor leave cases from initiation through resolution, providing consistent communication and follow-up.
Ensure employees receive appropriate pay and benefits while on approved leave.
Interpret leave policies and escalate complex or sensitive issues when appropriate.
Maintain confidentiality while handling sensitive employee information and documentation.
Deliver exceptional customer service in a fast-paced HR Shared Services environment while supporting continuous process improvement and team collaboration.

• *Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• *Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**