Head of Retail Sales Operations

The Division Sales & Operations Manager will be the primary contact between the Division Vice President, the Regional Sales Managers (RSM) and Field Operations Specialist (FOS). 50% of the role is strategic planning and 50% direct the activities of the Field Team. The Division Sales & Operations Manager will help develop strategies to improve Division operations, grow sales and profits while increasing the value of our franchise network, and growing new stores. Lead 6 Regional Sales Managers, 2 Field Operations Specialists and multiple Midas Franchisees in the improvement of store operations and operational excellence leading to the growth of retail sales, increasing dealer profitability, and growing the franchisee’s business while upholding Midas’ best practices, polices, and procedures.

Focus on growing car count while employing proper strategies to enable Midas franchisees to say yes to every customer.

Develop tactics to transform the Midas Business Model to become a full-service car care destination and the Dealership Alternative.

Oversee things operational within the Division: Serves as point of contact across the Regions. Field Operations Specialist and Shared Service groups for issues and troubleshooting. Supervise the schedules of Regional Sales Managers and participate in Cold Calling of competitive independent tire and auto repair dealers to discuss converting their business to Midas or potentially selling their business to existing Midas dealers.

Works with Regional Sales Managers, Field Operations Specialists and Franchisees to orient them to The Midas Way, understanding the Midas System, working through start-up issues, and helping them become proficient with all things operational.

Orchestrates and Coordinate Key Meetings, Leads, Guides, and Directs Field Teams: Creates the tactics to drive Same Store Sales, Car, Tire and New Store growth, and to positively impact EBITDA.

Franchise Integration: Leads and directs the day-to-day activitiesof the Regional Sales Managers and Field Operations Managers. Orchestrates and Coordinate Key Meetings, Leads, Guides, and Directs Field Teams: Creates the tactics to drive Same Store Sales growth, New Store growth, Save Store programs and to positively impact EBITDA.

Franchise Integration: Leads and directs the day-to-day activitiesof the Regional Sales Managers and Field Operations Managers. 10 + years Management experience with similar employer/ industry

6 + years of experience in customer care/ satisfaction in a retail environment

3+ years of multi-unit experience.

A clear understanding of income statements, balance sheet management, and cash flow

Knowledge of best practices for customer experience management and the customer lifecycle

Ability to implement and monitor a strong internal quality improvement program

Proficient in MS Office applications including Excel, Word, PowerPoint, and Project

Bachelor’s degree in business management or a related field of study preferred.

The Division Sales & Operations Manager is required to reside within assigned Region

Approximately 75% of travel expected

Occasional nights and weekends are required to support franchisees

Competitive compensation and bonus

At Midas, we’re more than just a car care brand, we’re a community of entrepreneurs, innovators, and customer champions. Join us in shaping the future of automotive service through smart growth and strategic real estate leadership.

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