Head of Project Development Management

Job Summary Responsible for the Software Development life cycle using the GRID methodology specifically designed for the Geographic Solutions. The ideal candidate will be accountable for leading and managing the implementation of workforce development and/or software solutions for state and regional clients. Responsibilities will also include managing workforce development and/or Unemployment Compensation software products for Virtual One Stop clients in order to assess client needs, meet and exceed client expectations in terms of quality of product and service, and manage the delivery of robust software solutions.

Qualifications Summary The successful candidate will have an active PMP certification and have significant workforce development, TANF and SNAP experience. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines.

You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software engineers, developers, project managers and QA for support and collaboration of client specific deliverables.

Requirements Project Management Create, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status and resource allocation

Coordinate with designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project plan

Oversight and management of the day-to-day operational aspects of one or more projects

Maintain and manage the overall detailed project plans and milestone reports to ensure accurate and timely reporting of project status, issues, risks, and concerns

Coordinate delivery of development and production releases that meet quality assurance standards

Assist technical team in specifying design and development tasks

Assist quality assurance team in creating test plans and testing efforts

Effectively apply project management methodology and enforce project standards

Ensure project documents are complete, current, and stored appropriately

Keep the client and project team well informed of project status, issues and issue mitigation strategies

Effectively communicate relevant project information to superiors

Technical Possess a general understanding of application programming, database and system design

Ability to analyze system requirements relative to the base software functionality and configuration

Write software requirements based upon analysis of clients needs

MS SQL server and query knowledge

Manage the process of innovative change effectively

Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements

Coordinate client training with training staff and assist where necessary

Prepare and deliver training updates via webinars

Ability to work as a team player across time zones and geography with business analyst, development and QA teams in Florida

Client Management Provide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email or via phone

Manage day-to-day client interaction, and investigate and answer client questions

Set and manage client expectations

Continually seek opportunities to increase customer satisfaction and deepen client relationships

Knowledge And Skills Must have an active PMP certification and have significant Workforce Development, TANF and SNAP experience.

Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project

Knowledge of relational databases and basic SQL query techniques

Experience interfacing with customers, internal managers and staff

Strong interpersonal and relationship management skills

Experience within the workforce development system or unemployment compensation with a solid knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Act, Trade Adjustment Assistance

Detailed understanding of Employment and Training programs related to day-to-day operations and federal reporting requirements

Ability to prepare presentations and conduct training sessions at the annual User’s Conference

Knowledge of the software development life cycle

Bachelor’s Degree in business or related field, or equivalent experience

PMP, SCM, CAPM certification, or formal project management training