Virtual EA

Instead of static PDFs, disconnected systems, and manual workflows, Pasito brings plan design, payroll and benefits data, claims, and financial context into a single AI‑native workspace that helps benefits actually work for the 178 million Americans who depend on this system. That collaboration shows up in everything we ship: AI agents that extract and structure plan data, tools that turn complexity into clarity for employees, and workflows that save carriers and consultants hundreds of hours per case. We ship fast, iterate relentlessly, and care deeply about building systems that are accurate, scalable, and human. The Role We’re looking for an Executive Assistant to the CEO and COO to join our team and work directly with our leadership and business operations team. The role requires someone whois organized, responsive, resourceful, detail-oriented, comfortable operating across multiple clients and systems, and able to exercise sound judgment in situations involving confidential information, executive calendars, client communications, billing, andtime-sensitive operational requests. This is a high-visibility, high-impact role at the center of how Pasito runs: you’ll touch everything from operational processes and cross-functional projects to planning team events. This role is ideal for someone early in their career who wants to learn how a startup operates from the inside out.

What You’ll Do Business Operations & Executive Support Deliver daily administrative and operational assistance to executive leadership and team members.

Draft, edit, and format critical client materials, including proposals, agreements, job descriptions, and operational handbooks.

Manage end-to-end digital signature workflows, verifying details, routing contracts, and monitoring execution status.

Administer internal tools and knowledge bases across systems like Notion, Teams, Clickup, Hubspot and Google Workspace.

Monitor details that affect quality, consistency, naming conventions, formatting, version control, deadlines, and client experience.

Own client invoicing end-to-end, including sending invoices, managing billing communication, and collaborating closely with accounting and finance.

Cross-Functional Projects & Operations Help coordinate initiatives across teams by tracking timelines, deliverables, document creation, calendar alignment, meeting recaps, and client interactions.

Monitor action items across multiple client accounts and internal programs, flagging high-priority tasks and bottlenecks for executive review.

Assist with product QA and testing before releases.

Support team training calendar and certification tracking

What We’re Looking For 1–3 years of experience in business operations, executive support, office administration or related field.

Excellent written and verbal English communication skills. You can communicate clearly, concisely, and effectively across different audiences, including drafting clear, professional, client-ready emails, or followup messages.

Ability to manage competing priorities, shift quickly between varied tasks and remain organized in a fast-moving client-service environment where the details and level of service matter.

Nice to Have Experience with tools like Notion, Slack, ClickUp, or similar project management and documentation platforms.

Remote-first: We believe great teams are built through diversity of background, perspective, and experience, and we’re committed to creating an inclusive environment where everyone can do their best work.

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